Ashlie Jackson
O'Fallon,MO
Summary
Hardworking and detail-oriented Claims Supervisor with 3+ years of experience in claims management, customer service, and team leadership. Proven track record in driving operational excellence, resolving complex claims, and fostering a high-performing team culture. Possess strong leadership, communication, and analytical skills. Proficient in customer relationship management, employee development, and quality assurance. Licensed Property and Casualty Adjuster with a FL Adjuster License. Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Subrogation Supervisor
TRISTAR
08.2023 - Current
- Led a team of 14 to deliver exceptional subrogation outcomes, ensuring timely claim resolution and optimal recoveries
- Overhauled claim processing workflows to enhance efficiency and accuracy, resulting in a 10% reduction in cycle times
- Developed and implemented new training programs to upskill team members and improve overall performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Fostered a positive team culture through effective communication, mentorship, and recognition
Operations Supervisor
Chubb
01.2023 - 08.2023
- Managed a diverse team of 10 to achieve operational objectives and exceed performance targets
- Implemented effective training programs to enhance employee skills and knowledge
- Ensured compliance with regulatory requirements and company policies
- Identified and addressed performance gaps through targeted coaching and mentoring
- Cultivated a positive work environment that fostered employee engagement and productivity
Customer Service Supervisor
Liberty Mutual/Safeco Insurance
01.2022 - 01.2023
- Company Overview: Remote
- Successfully managed a team of 6-10 customer service representatives in a virtual environment
- Actively managed all aspects of performance, including employee development, objective setting, merit reviews, salary adjustments, career pathing, and adherence to reliability standards
- Proactively resolved escalated customer and agent issues with a sense of urgency, effective communication skills, and a deep understanding of state regulations
- Conducted regular quality assurance reviews to identify trends and implement corrective actions
- Collaborated closely with the QA team to develop and execute action plans
- Provided day-to-day coaching and mentorship to enhance employee productivity, accuracy, and commitment to exceptional customer service
- Actively supported service associates by responding promptly to questions and finding effective solutions to customer issues
- Remote
Senior Subrogation Representative
Liberty Mutual/Safeco Insurance
03.2018 - 01.2022
- Company Overview: Remote
- Successfully negotiated subrogation claims with other carriers, achieving a 92% recovery rate on a caseload of 425 claims
- Provided timely and accurate updates to policyholders and agents on subrogation matter status, adhering to strict diary deadlines
- Collaborated effectively with claims representatives to identify and investigate potential subrogation claims, offering early consultation to field claims personnel
- Remote
Subrogation Representative
Liberty Mutual/Safeco Insurance
08.2016 - 03.2018
- Assessed files for subrogation potential based on insurance coverage, applicable statutes, and traffic laws
- Cultivated strong relationships with colleagues, legal counsel, and vendor teams
- Provided exceptional customer service to insureds regarding deductibles and out-of-pocket expenses
- Negotiated effectively with third-party carriers, claimants, and attorneys
- Managed a caseload of 425 claims with a 92% recovery rate
- Requested manager review for claims exceeding $7,500 authority
- Adhered to strict diary deadlines, providing timely and specific updates for subrogation follow-ups
Education
Associate of Applied Science - General Studies
St. Louis Community College
St. Louis, MO01.2020
High School -
Francis Howell North High School
St. Louis, MO01.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
Certification
- Property and Casualty License, 01/01/23, 01/01/25
- MO P&C license
- FL Adjuster License, 01/01/22, 01/01/24
Timeline
Subrogation Supervisor
TRISTAR
08.2023 - Current
Operations Supervisor
Chubb
01.2023 - 08.2023
Customer Service Supervisor
Liberty Mutual/Safeco Insurance
01.2022 - 01.2023
Senior Subrogation Representative
Liberty Mutual/Safeco Insurance
03.2018 - 01.2022
Subrogation Representative
Liberty Mutual/Safeco Insurance
08.2016 - 03.2018
Associate of Applied Science - General Studies
St. Louis Community College
High School -
Francis Howell North High School
- Property and Casualty License, 01/01/23, 01/01/25
- MO P&C license
- FL Adjuster License, 01/01/22, 01/01/24
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