ASHLI WILLIAMS
St. Louis
Summary
Results-driven Quality Assurance Analyst with a strong track record of improving operational accuracy, reducing errors, and optimizing workflows in high-volume environments. Experienced in data analysis, root cause investigation, and cross-functional collaboration to drive measurable business improvements. Consistently maintains 98-100% accuracy while managing 80-120+ daily transactions.
Highly skilled Quality Assurance Analyst with significant experience in software testing, bug tracking and resolution. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Quality Assurance Analyst
Rose International
Weldon Spring
10.2024 - Current
- Audit 80-120+ transactions daily, maintaining 98-100% accuracy
- Perform root cause analysis reducing errors by up to 25%
- Track KPIs and improve workflows
- Collaborate cross-functionally to reduce resolution time by ~20%
Order Management Associate
Rose International
Weldon Spring
08.2024 - 10.2024
- Resolved 50+ daily discrepancies improving completion rates
- Coordinated with customers and vendors to resolve issues efficiently
Operations Support Specialist (Sales Help Desk)
Rose International
Weldon Spring
05.2024 - 08.2024
- Managed 40-60+ daily support requests with high resolution rate
- Escalated complex issues to improve turnaround time
Retail Operations Associate
Marshalls
Florissant
11.2021 - 01.2024
- Served 100+ customers per shift and handled POS transactions
- Supported inventory and reduced discrepancies
Education
Bachelor of Science - Psychology
Lincoln University
Jefferson City, MO 04.2023 - 04.2024
Skills
- Data Analysis
- Quality Assurance
- Process Optimization
- Root Cause Analysis
- KPI Tracking & Reporting
- Compliance Monitoring
- CRM Systems
- Microsoft Excel
- Microsoft Office Suite
- Data Entry
- Reporting
- Multi-System Navigation
Accomplishments
- Reduced team error rates by up to 25% through trend analysis and process improvements
- Maintained 98-100% quality accuracy across high-volume operations
- Improved issue resolution time by approximately 20%
- Managed 50-120+ daily transactions with consistent accuracy
Personal Information
Title: Quality Assurance Analyst | Operations & Process Improvement
Remote
True
Timeline
Quality Assurance Analyst
Rose International
10.2024 - Current
Order Management Associate
Rose International
08.2024 - 10.2024
Operations Support Specialist (Sales Help Desk)
Rose International
05.2024 - 08.2024
Bachelor of Science - Psychology
Lincoln University
04.2023 - 04.2024
Retail Operations Associate
Marshalls
11.2021 - 01.2024