Ashley Vitale
Festus
Summary
Seeking a position where I can apply my skills and experience in a new role, to secure a meaningful position that aligns with my values.
Overview
9
9
years of professional experience
Work History
Precerification Coordinator
Washington University School of Medicine
01.2022 - Current
- Streamlined pre-certification processes by implementing a comprehensive tracking system for patient information and documentation.
- Improved communication between hospital departments by coordinating with medical staff, insurance providers, and patients to ensure timely precertifications.
- Maintained up-to-date knowledge of insurance policies and regulations, enabling accurate and efficient pre-certification submissions.
- Leveraged strong organizational skills to maintain accurate records of all ongoing, pending, and completed precertifications.
- Updated patient records with accurate, current insurance policy information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medical Assistant III
Washington University School of Medicine
01.2018 - 11.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant II
St. Lukes Medical Hospital
09.2016 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Certifcation, Diploma -
St. Louis College of Health Careers
09-2016
Skills
- Strong organization
- Data entry proficiency
- Customer service
- Document management
- Attention to detail
- Skilled in Outlook, Excel, Word
- Patient communication
- Data entry and review
Timeline
Precerification Coordinator
Washington University School of Medicine
01.2022 - Current
Medical Assistant III
Washington University School of Medicine
01.2018 - 11.2022
Medical Assistant II
St. Lukes Medical Hospital
09.2016 - 01.2018
Certifcation, Diploma -
St. Louis College of Health Careers
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