Ashley Smith
St. Louis
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Mellow Mushroom
05.2025 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on bar procedures, drink preparation techniques, and customer service expectations.
- Managed inventory levels, ordering supplies as needed to prevent shortages and ensure service efficiency.
- Developed unique drink specials in collaboration with kitchen staff to align with seasonal menus and promotions.
- Coordinated with team members during high-volume shifts to streamline operations and improve service speed.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Fallons
10.2024 - Current
- Deliver exceptional customer service to enhance patrons' drinking experiences.
- Maintain a clean and sanitary bar area while efficiently serving beverages.
- Focus on the detail and presentation of each order to ensure customer satisfaction.
- Efficiently prepare drinks in a timely manner
- Comply with all alcohol handling, sanitation, and safety procedures, ensuring proper labeling and rotation of beverage items.
- Coordinate daily bar inventory and assisted with supply orders and receipt of deliveries.
- Collaborate with the supervisor to create daily, holiday, and themed drink menus.
- Manage bar operations effectively in the absence of the supervisor.
- Execute cleaning tasks according to daily and weekly schedules, including dishwashing duties.
- Handled customer complaints and suggestions, resolving issues promptly and efficiently.
Front Desk Administrator
Smart Pain Solutions
12.2022 - 11.2024
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Trained new administrative staff on office procedures and software applications for operational efficiency.
- Enhanced workflow processes by identifying bottlenecks and recommending operational improvements.
- Led initiatives to maintain compliance with healthcare regulations, ensuring accuracy in documentation and reporting.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provided administrative support to various departments, contributing to overall company efficiency.
Account Executive
TexMed Home Health
07.2013 - 09.2019
- Cultivated relationships with existing clients and expanded client base by executing strategic networking and demonstrating a strong commitment to customer service.
- Developed comprehensive business plans to achieve sales targets and effectively presented services to healthcare providers, showcasing unique advantages.
- Participated in weekly medical meetings, providing updates and addressing patient-related issues to ensure continuous communication between healthcare professionals.
Education
License in Cosmetology - Cosmetology & Manicuring
Current Trends Academy of Hair Design
Saint Peters, MO01.2009
High School Diploma - undefined
Ritenour High
01.2006
Skills
- Excellent Organizational Skills
- Microsoft Office
- Proactive
- Cold Calling
- Sales
- Account Management
- PowerPoint
- Business Development
- B2B Sales
- Calendar Management
- Microsoft Outlook
- Marketing
- Administrative Experience
- Office Management
- Outside Sales
- Events Management
- Leadership
- Customer Service
- Google Docs
- Inside Sales
- Sales Management
- Payroll
- Medical Terminology
- Medical Records
- Mixology
- Cash Handling
- Attention to Detail
- Communication
- Time Management
- Knowledge of Alcoholic Beverages
- Multitasking
- Problem Solving
- Teamwork
- Strong multitasking
- Highly reliable
- Cleanliness and hygiene
- Classic cocktails
- Changing beer kegs
- Aloha POS
Certification
License in Cosmetology, Current Trends Academy of Hair Design 2009
Timeline
Bartender
Mellow Mushroom
05.2025 - Current
Bartender
Fallons
10.2024 - Current
Front Desk Administrator
Smart Pain Solutions
12.2022 - 11.2024
Account Executive
TexMed Home Health
07.2013 - 09.2019
High School Diploma - undefined
Ritenour High
License in Cosmetology - Cosmetology & Manicuring
Current Trends Academy of Hair Design