Ashley Robinson
St Louis
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background training employees for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and strong client care.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Director of Operations
Dobrin Group
08.2021 - 02.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Coordinator
South Coast Behavioral Health
02.2018 - 09.2021
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Developed and implemented daily operations plans such as driving routes, employee assignments and client strategies.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Familiar with Joint Commission Standards/CARF
- Proficient with KIPU/Microsoft/Google
Lead Quality Assurance Analyst
Health 360 Labs
07.2016 - 07.2019
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Wrote and maintained detailed internal documentation on developed systems.
- Lab experience
Education
Bachelors of Social Work - Social Work
University of Missouri - St Louis
St Louis, MO08.2024
Associate of Science - Psychology
Goldenwest College
Westminster, CA 2018 - 2020
Skills
- Effective Communication
- Adaptability
- Operations Oversight
- Process Improvement
- Quality Assurance
- Hiring and Onboarding
- Assignment Delegation
- Teamwork and Collaboration
- Team Leadership
- Proficient in Kipu/Microsoft/Google/LabDaq
Timeline
Director of Operations
Dobrin Group
08.2021 - 02.2022
Operations Coordinator
South Coast Behavioral Health
02.2018 - 09.2021
Associate of Science - Psychology
Goldenwest College
2018 - 2020
Lead Quality Assurance Analyst
Health 360 Labs
07.2016 - 07.2019
Bachelors of Social Work - Social Work
University of Missouri - St Louis
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