Ashley Neff
Lebanon
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership at Lebanon Rink Rattz. Enhanced guest satisfaction through effective staff training and streamlined operations, achieving a notable increase in service quality. Skilled in money handling and adept at multitasking, fostering a collaborative environment that drives team success.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Lebanon Rink Rattz
07.2025 - 11.2025
- Assisted in daily operations, ensuring smooth workflow and efficient service delivery.
- Supported staff training initiatives to enhance team performance and customer satisfaction.
- Managed inventory levels, coordinating restocking efforts to avoid shortages during peak times.
- Implemented customer feedback processes, improving overall guest experience and satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Retail Sales Merchandiser
Crossmark Retail Services
01.2024 - 02.2025
- Executed merchandising strategies to enhance product visibility and drive sales.
- Collaborated with store management to optimize product placement for maximum impact.
- Conducted inventory assessments to ensure stock accuracy and availability.
- Developed promotional displays aligned with brand guidelines and seasonal trends.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Increased sales by offering advice on purchases and promoting additional products.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Assisted customers in locating desired products, resulting in increased sales and repeat business.
- Analyzed sales data to identify best-selling products and optimize merchandise placement within the store layout.
- Presented store update suggestions and layouts to management and stakeholders.
- Developed merchandising strategy to efficiently move overstock.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Assistant Front Desk Manager
IHG Holiday Inn Express
02.2018 - 05.2023
- Managed front desk operations, ensuring seamless guest check-in and checkout processes.
- Assisted in training new front desk staff on customer service protocols and system usage.
- Resolved guest inquiries and complaints promptly to enhance overall satisfaction.
- Coordinated with housekeeping to ensure room availability met guest expectations.
- Utilized reservation systems to manage bookings and optimize room assignments efficiently.
- Monitored daily front desk activities, identifying areas for process improvement and efficiency gains.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Responded to customer service inquiries, both in-person and by telephone.
- Assisted manager with guest check-in and check-out and provided customer service.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Worked with housekeeping team to resolve issues or questions.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints by addressing issues with rooms promptly.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Waitress Trainer
Midway Asian Cuisine Restaurant
01.2014 - 01.2018
- Trained new waitstaff in menu knowledge and service standards to ensure exceptional customer experience.
- Developed training materials and resources to enhance efficiency and consistency among team members.
- Implemented best practices for food safety and sanitation compliance, improving overall restaurant hygiene.
- Conducted performance evaluations for waitstaff, providing constructive feedback to drive professional growth.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Built and maintained professional relationships with vendors and suppliers.
- Provided coaching and mentoring to employees.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
Assistant Retail Store Manager
Missouri Cheese Outlet
02.2010 - 01.2014
- Assisted in managing daily store operations to ensure smooth customer experiences.
- Trained and mentored new staff on sales techniques and product knowledge.
- Developed and implemented merchandising strategies to enhance product visibility.
- Analyzed inventory levels to optimize stock replenishment processes.
- Collaborated with team members to achieve sales targets and improve service quality.
- Conducted regular staff meetings to communicate goals and performance expectations.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Oversaw cash handling procedures, ensuring compliance with financial policies.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Maintained exceptionally clean, customer-friendly and well-run [Type] department.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Crew Trainer
McDonald's Restaurant
04.2006 - 11.2009
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance employee onboarding and retention.
- Monitored performance metrics to identify training needs and improve team efficiency.
- Implemented best practices for food safety and sanitation compliance among staff.
- Coordinated shift schedules to optimize labor resources and maintain workflow efficiency.
- Evaluated training effectiveness through assessments, adapting programs as necessary for continuous improvement.
- Led team meetings to address challenges, share feedback, and boost morale.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
- Developed comprehensive training manuals to streamline onboarding process for new crew members.
- Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Enhanced team performance by conducting detailed training sessions on customer service best practices.
- Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
High School Diploma -
Lebanon High School
Lebanon, MO05-2007
Certificate - Restaurant Management
Lebanon Votech
Lebanon, MO05-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relationship management
- Hiring and training
- Organizational skills
- Multitasking
- Teamwork and collaboration
- Customer relations
- Staff training and development
- Staff management
- Workload management
Timeline
Assistant Manager
Lebanon Rink Rattz
07.2025 - 11.2025
Retail Sales Merchandiser
Crossmark Retail Services
01.2024 - 02.2025
Assistant Front Desk Manager
IHG Holiday Inn Express
02.2018 - 05.2023
Waitress Trainer
Midway Asian Cuisine Restaurant
01.2014 - 01.2018
Assistant Retail Store Manager
Missouri Cheese Outlet
02.2010 - 01.2014
Crew Trainer
McDonald's Restaurant
04.2006 - 11.2009
High School Diploma -
Lebanon High School
Certificate - Restaurant Management
Lebanon Votech