Ashley Lopata
Kansas City
Summary
Dedicated customer service professional with over 18 years of experience in enhancing guest satisfaction in both restaurant and office environments. Proven track record in personnel development and team collaboration, proficient in effectively resolving issues among customers, coworkers, and management. Core competencies include effective communication, conflict resolution, and adaptability to dynamic work conditions. Aim to leverage extensive experience to drive operational excellence and foster positive customer experiences.
Overview
5
5
years of professional experience
Work History
Server
Rye
Kansas City
04.2024 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Eddie V's Prime Seafood
Kansas City
08.2023 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Family Service Counselor
Park Lawn Corporation
12.2022 - 08.2023
- Counseled individuals and families on crisis management and coping strategies
- Provided emotional support during difficult times when there was a death in the family
- Scheduled appointments for pre-need arrangements
- Sold cemetery property and pre-need funeral plans
- Managed calendar of appointments for pre-need and at-need families
- Designed monuments to client's specifications
Server
Gordon Ramsay Steak
10.2019 - 05.2023
- Provided knowledge of menu items and wine pairings
- Worked closely alongside an assistant to assure customer satisfaction throughout the entire service
- Adapted to ongoing change in a fast-paced fine dining environment
- Kept updated knowledge of menu and chef's specials to provide recommendations according to tastes and specific allergies
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science (B.S.) - Psychology
UNIVERSITY OF CENTRAL MISSOURI
12.2007
Skills
- Hospitality service expertise
- Wine knowledge
- Transaction Handling
- Fine dining expertise
- Conflict resolution
- Time management
- High volume dining
- Effective Upselling Strategies
References
References available upon request
Personal Information
Title: Server
Timeline
Server
Rye
04.2024 - Current
Server
Eddie V's Prime Seafood
08.2023 - 04.2024
Family Service Counselor
Park Lawn Corporation
12.2022 - 08.2023
Server
Gordon Ramsay Steak
10.2019 - 05.2023
Bachelor of Science (B.S.) - Psychology
UNIVERSITY OF CENTRAL MISSOURI
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