ASHLEY BLAKE
Willard
Summary
Dynamic and dedicated Medical Assistant Apprentice at CoxHealth Hospital, skilled in patient care and electronic health records. Proven ability to enhance workflow efficiency and resolve conflicts, ensuring high-quality service. Committed to maintaining patient confidentiality while delivering compassionate support and accurate documentation in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Medical Assistant Apprentice
CoxHealth Hospital
08.2025 - Current
- Assisted healthcare professionals with patient intake and documentation processes.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Conducted basic patient assessments, recording vital signs accurately for physician review.
- Supported administrative tasks, including appointment scheduling and electronic health record management.
- Collaborated with team members to streamline workflow and enhance patient care experience.
- Administered medications and injections under the supervision of licensed staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Secretary
CoxHealth Hospital
06.2025 - 08.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained medical records with attention to detail and confidentiality.
- Assisted in preparing patient files for consultations and procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record (EHR) systems to update patient information accurately.
- Handled billing inquiries and insurance verification with precision.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
T-mobile
08.2024 - 02.2025
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes, and positive feedback.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Willard High School
Willard, MOHigh School Diploma -
Ozark Technical Community College
Springfield, MOSkills
- Customer service and support
- Professional communication
- Data entry and documentation
- Conflict resolution strategies
- Payment processing expertise
- Computer literacy and skills
- Time management proficiency
- Patient care
- Electronic health records
- Insurance verification
- Medication administration
- Team collaboration
- Time management
Timeline
Medical Assistant Apprentice
CoxHealth Hospital
08.2025 - Current
Medical Secretary
CoxHealth Hospital
06.2025 - 08.2025
Customer Service Representative
T-mobile
08.2024 - 02.2025
High School Diploma -
Ozark Technical Community College
High School Diploma -
Willard High School