Ashley Hampton
Florissant
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Partner
SLU Hospital
05.2021 - Current
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Educated patients on self-care techniques, empowering them to take control of their own health and wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Intake Representative
Evicore Healthcare
03.2020 - 04.2021
- Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
- Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained accurate and up-to-date client records.
Call Representative
Rose International
04.2015 - 03.2017
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
- Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.
- Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
Teacher's Assistant
Rainbow World Daycare
08.2011 - 03.2015
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Imagine College Prep
1008 S Spring Ave05-2010
Skills
- Compassionate care
- Transportation assistance
- End-of-life care
- Mobility support
- Medical terminology
- Behavioral management
- Assistive technology use
- Nutrition and meal planning
- Healthcare documentation
- First aid and CPR
- Personal care assistance
- Problem-solving
- Time management
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Direct patient care
- Verbal and written communication
- Heavy lifting
- Flexible schedule and availability
- Personal hygiene assistance
- Patient companionship
- Emotional support
- Client documentation
- Customer service
- Teamwork
- Indirect patient care
- Disability support
- Records maintenance
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- EKG Technician Certification (CET) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Care Partner
SLU Hospital
05.2021 - Current
Intake Representative
Evicore Healthcare
03.2020 - 04.2021
Call Representative
Rose International
04.2015 - 03.2017
Teacher's Assistant
Rainbow World Daycare
08.2011 - 03.2015
- Basic Life Support (BLS) Certification - American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- EKG Technician Certification (CET) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
High School Diploma -
Imagine College Prep
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