Ashley Fowler
Kansas City
Summary
Dedicated receptionist with strong organization skills and a commitment to enhancing operational efficiency. Excels in appointment scheduling and client relations, ensuring smooth office operations and exceptional service.
Overview
16
16
years of professional experience
Work History
Receptionist
Summit Family and Sports Medicine
05.2017 - 01.2026
- Managed patient scheduling and appointment reminders, ensuring smooth office operations.
- Facilitated communication between patients and medical staff, enhancing overall service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Handled incoming calls and inquiries efficiently, providing exceptional customer service to patients.
- Assisted in billing processes by verifying insurance information and processing payments accurately.
- Coordinated office supplies inventory, optimizing stock levels for uninterrupted daily operations.
- Trained new reception staff on office protocols and software systems to improve team efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Store Manager
GameStop
04.2012 - 05.2017
- Directed store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Analyzed sales trends to optimize inventory management and product placement.
- Implemented promotional strategies to increase foot traffic and enhance customer engagement.
- Monitored performance metrics, identifying areas for improvement in team productivity.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Team Lead
Russel Stover Candies
01.2010 - 03.2012
- Led team to enhance operational efficiency through streamlined processes and improved communication strategies.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Spearheaded initiatives to optimize project workflows, resulting in increased team productivity and reduced delays.
- Implemented quality control measures to ensure adherence to industry standards and customer satisfaction.
Education
High School Diploma -
Oak Grove High School
HattiesburgSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Typing speed
- Tech-Savvy
Timeline
Receptionist
Summit Family and Sports Medicine
05.2017 - 01.2026
Store Manager
GameStop
04.2012 - 05.2017
Team Lead
Russel Stover Candies
01.2010 - 03.2012
High School Diploma -
Oak Grove High School