Ashley Cummings
Kansas City
Summary
Experienced customer service agent with values of teamwork in efficient and quality job completion. Demonstrated multitasking through assigning workload, training employees, providing feedback, mediating conflicts and enforcing company procedures. Excellent communication and listening skills with proven knowledge in airport operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Signature Flight Support
01.2025 - Current
- Skilled in working in a fast-paced environment.
- Satisfied pilots requests for products and services, and provided efficient communication of aircraft needs to line service.
- Proficient in communicating with pilots on the air rank and over the phone.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions.
- Processed high-value transactions with precision.
- Maintained detailed records of customer transactions to ensure exact documentation.
- Provided visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, and catering as requested.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution.
- Marshalled aircraft, wing walked, placed chocks and cones, and assisted line service personnel as needed.
MCI Duty Manager
Huntleigh
09.2022 - 12.2024
- Managed wheelchair operations for Delta and Frontier airlines, oversized checked items for Delta airlines, international plane cleanings for Southwest, and high-profile escort service at MCI.
- Experience of charter screening and TSA regulations in multiple regional airports across the mid-west.
- Practice in SIDA regulations.
- Knowledgeable in airport jargon and radio communication.
- Responsible for training employees to apply best practices and follow procedures.
- Enforced daily schedule of employees, resolved time off requests, and handled disciplinary action.
- Supervised and coordinated team to maximize performance and efficiency.
- Qualified and received a customs badge.
Cashier/Server
Billy T’s Café
09.2021 - 06.2022
- Welcomed customers upon entry and addressed their inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with accuracy.
Education
High School Diploma -
Smithville High School
05.2024
Skills
- Customer service
- Communication skills
- Policy enforcement
- Operational oversight
- Time management
- Conflict resolution
- Disability assistance experience
- Airport security awareness
- Strong multitasking
- Computer proficiency
Timeline
Customer Service Representative
Signature Flight Support
01.2025 - Current
MCI Duty Manager
Huntleigh
09.2022 - 12.2024
Cashier/Server
Billy T’s Café
09.2021 - 06.2022
High School Diploma -
Smithville High School
Similar Profiles
Anthony DeleonAnthony Deleon
Ramp Agent at Signature Flight SupportRamp Agent at Signature Flight Support
Samira LeonSamira Leon
Customer Service Specialist at Signature Flight SupportCustomer Service Specialist at Signature Flight Support
Trey NofsingerTrey Nofsinger
Ramp Services Technician at Signature Flight SupportRamp Services Technician at Signature Flight Support
Haley WallaceHaley Wallace
Teacher at Frontier School Of InnovationTeacher at Frontier School Of Innovation
Mark TuazonMark Tuazon
Environmental Health and Safety Area Manager at Walmart.comEnvironmental Health and Safety Area Manager at Walmart.com