Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY BLAKE

Willard

Summary

Dynamic customer service professional with extensive experience at T-Mobile and Springfield License Office. Proven ability to enhance customer satisfaction through effective conflict resolution and meticulous documentation review. Skilled in data entry and cash register operation, consistently achieving high levels of efficiency and loyalty. Committed to delivering exceptional service and building lasting client relationships.

Overview

2
2
years of professional experience

Work History

Title Clerk

GLENSTONE LISCENCE OFFICE
Springfield
02.2025 - 04.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Handled payments from customers for taxes, registration fees.
  • Ensured that all necessary paperwork was completed correctly before closing out a transaction.
  • Entered lien information into the system when applicable.

Customer Service Representative

T-mobile
Springfield
08.2024 - 02.2025
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes, and positive feedback.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.

DMV Title Clerk

Springfield License Office
Springfield
06.2023 - 02.2024
  • Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Resolved customer complaints professionally, addressing concerns promptly and effectively.
  • Contributed to smooth workflow in the office by cross-training in other departments as needed.
  • Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
  • Communicated with customers to resolve common title issues.

Education

High School Diploma -

Willard High School
Willard, MO

High School Diploma -

Ozark Technical Community College
Springfield, MO

Skills

  • Customer service
  • Positive and Professional
  • Data Entry
  • Cash Register Operation
  • Conflict Resolution
  • Credit Card Payment Processing
  • Communication skills
  • Computer literacy
  • Documentation review
  • Time management

Timeline

Title Clerk

GLENSTONE LISCENCE OFFICE
02.2025 - 04.2025

Customer Service Representative

T-mobile
08.2024 - 02.2025

DMV Title Clerk

Springfield License Office
06.2023 - 02.2024

High School Diploma -

Willard High School

High School Diploma -

Ozark Technical Community College

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ASHLEY BLAKE