Ashley Becker
Lee's Summit
Summary
Training and Quality Assurance leader with over 10+ years of experience in operations, vendor recruitment, and customer service. Proven success in designing training programs, improving employee performance, increasing retention, and resolving complex quality and vendor issues. Recognized for strong communication, leadership, and problem-solving skills, with a customer-focused mindset.
Overview
19
19
years of professional experience
Work History
Quality Assurance & Training Manager
Transit Pros
Lee's Summit
11.2022 - 12.2025
- Developed and implemented company-wide training programs improving productivity and retention.
- Led quality assurance initiatives and corrective action plans.
- Investigated vendor and client complaints and resolved quality issues.
- Collaborated cross-functionally to align training with organizational goals.
- Created onboarding, cross-training programs, and training videos.
Quality Assurance Specialist - Labor Division
Transit Pros
Lee's Summit
03.2018 - 10.2022
- Recruited and onboarded tow vendors nationwide.
- Managed vendor compliance, payment issues, and service complaints.
- Resolved damage claims and educated vendors on company systems.
Freight Broker
Freightquote
Kansas City
09.2016 - 11.2017
- Provided shipment quotes, transit times, and end-to-end customer support.
- Served as primary point of contact for customers and carriers to ensure on-time pickup and delivery.
- Prospected businesses and developed new shipping relationships.
Dispatch & Logistics Supervisor
Transit Pros
Lee's Summit
06.2014 - 08.2016
- Oversaw daily call center operations, employee scheduling, morale, and performance management.
- Coordinated vehicle salvage logistics with insurance companies, tow vendors, and salvage yards.
- Approved tow quotes, managed escalated calls, and ensured timely, cost-effective vehicle transport.
Customer Service Representative
Title Boxing
Lenexa
06.2007 - 05.2014
- Managed high call volumes while maintaining exceptional customer service standards.
- Assisted customers with online orders, account updates, and website navigation.
- Maintained accurate order entry and billing information.
Collections Agent
AMG Services
Overland Park
02.2011 - 10.2011
- Managed inbound and outbound collections calls with professionalism and empathy.
- Negotiated payment arrangements and processed payments accurately.
Education
High School Diploma -
Center Senior High School
Kansas City, MO05-2006
Some College (No Degree) - Sports Medicine & Physical Therapy
Metropolitan Community College of Greater Kansas City
Skills
- New hire onboarding
- Training and development
- Training material updates
- Quality assurance
- Employee evaluation
- Coaching and mentoring
- Cross-functional collaboration
- Conflict resolution
- Vendor management
- Microsoft Office applications
Timeline
Quality Assurance & Training Manager
Transit Pros
11.2022 - 12.2025
Quality Assurance Specialist - Labor Division
Transit Pros
03.2018 - 10.2022
Freight Broker
Freightquote
09.2016 - 11.2017
Dispatch & Logistics Supervisor
Transit Pros
06.2014 - 08.2016
Collections Agent
AMG Services
02.2011 - 10.2011
Customer Service Representative
Title Boxing
06.2007 - 05.2014
High School Diploma -
Center Senior High School
Some College (No Degree) - Sports Medicine & Physical Therapy
Metropolitan Community College of Greater Kansas City