Ashley Baldwin
Battlefield
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Surgical Dental Assistant
Greater Springfield Endodontics
01.2017 - 06.2024
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
Waitress Supervisor
Nakato Japanese Steakhouse
02.2015 - 01.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Cosmetologist
Cutting Edge Hair Studios
07.2013 - 02.2015
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Certification of Dental Assistance -
Midwest Technical Institute
Springfield, MO07.2015
High School Diploma -
Republic High School
Republic, MO05.2011
Skills
- Oral Surgery Procedures
- Surgical Assisting
- Patient Care
- Sterilization techniques
- Appointment Scheduling
- Insurance Verification Procedures
Timeline
Surgical Dental Assistant
Greater Springfield Endodontics
01.2017 - 06.2024
Waitress Supervisor
Nakato Japanese Steakhouse
02.2015 - 01.2017
Cosmetologist
Cutting Edge Hair Studios
07.2013 - 02.2015
Certification of Dental Assistance -
Midwest Technical Institute
High School Diploma -
Republic High School
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