Ashley Atencio
Blue Springs
Summary
Experienced Communications Operator with background in managing complex multi-line communication systems. Skilled in dispatching emergency services, handling high-pressure situations and maintaining accurate logs of calls and messages. Noted for strong problem-solving abilities, quick decision-making skills, and effective team collaboration. Previous role involved successfully improving efficiency in communication procedures which greatly enhanced response times and service quality.
Overview
15
15
years of professional experience
2002
2002
years of post-secondary education
Work History
Communications Operator
Missouri State Highway Patrol
Lees Summit
01.2015 - Current
- Operated communication systems to relay information to patrol units.
- Monitored radio channels for emergency calls and dispatched appropriate responses.
- Coordinated with law enforcement officers during critical incidents and emergencies.
- Completed traffic arrest and crash reports for media release
- Assisted in training new operators on communication protocols and equipment usage.
- Provided real-time situational updates to ensure effective response strategies.
- Utilized computer-aided dispatch systems for efficient call processing and tracking.
- Collaborated with other emergency services to enhance inter-agency communication efforts.
- Ran background checks on individuals as required by law enforcement officials.
- Coordinated communications between various public safety agencies during large scale incidents or disasters.
- Utilized mapping programs to locate addresses for responders in the field.
- Operated multi-line phone systems to route incoming calls accurately.
- Performed administrative duties such as filing reports, data entry, updating databases.
Police Dispatcher
Jackson County Sheriff’s Department
Lees Summit
02.2011 - 01.2015
- Operated communication systems to manage emergency and non-emergency calls.
- Coordinated response efforts between law enforcement, fire, and medical units.
- Monitored radio communications for critical updates and situational awareness.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
Education
Pre Nursing
University of Missouri Kansas City
08.2008 - 05.2009
Missouri State Cosmetology License - Cosmetology
Independence College of Cosmetology
Independence, MO 02.2000 - 04.2001
Lees Summit North High School
Lees Summit , MOSkills
- Computer-aided dispatch
- Emergency communication
- Traffic incident reporting
- Incident coordination
- Public safety operations
- Situational awareness
- Real-time decision making
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Fast typing speed
- Radio operation
- Telephone reception
- Critical thinking
- Telecommunication systems
- Multi-tasking
- Call logging
- Teamwork and collaboration
References
References available upon request.
Timeline
Communications Operator
Missouri State Highway Patrol
01.2015 - Current
Police Dispatcher
Jackson County Sheriff’s Department
02.2011 - 01.2015
Pre Nursing
University of Missouri Kansas City
08.2008 - 05.2009
Missouri State Cosmetology License - Cosmetology
Independence College of Cosmetology
02.2000 - 04.2001
Lees Summit North High School