Arooba Mahajan
Parkville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Outpatient Coordinator
Cottonwood Springs
Olathe
03.2024 - Current
- Maintained a high level of knowledge regarding current trends in the industry related to outpatient services.
- Identified areas needing improvement within the clinic's systems and processes then developed plans of action accordingly.
- Organized daily operations of the clinic including assigning work tasks and coordinating activities among teams.
- Facilitated communication between clinicians, patients, and other healthcare professionals.
- Conducted regular follow-up calls with patients to ensure satisfaction with care received.
- Created reports highlighting data related to patient visits, diagnoses, treatments.
- Ensured that all necessary paperwork was completed accurately prior to any treatment or procedure being performed.
- Verified insurance coverage for outpatient services provided by the practice.
- Maintained records management system to process personnel information and produce reports.
- Provided guidance to staff on billing procedures and coding practices for outpatient services.
Data Analyst Intern
RUF.AI
Olathe
04.2023 - 03.2024
- Developed an automated machine-learning model deployment pipeline that reduced the time to deployment from weeks to minutes.
- Integrated trained models into web applications using the Flask framework or other web frameworks.
- Utilized data to enhance business development, marketing, and other areas.
- Worked alongside team members and leaders to identify analytical requirements and collect information to meet customer and project demands.
- Generated periodic reports on key metrics related to customer satisfaction, and product usage trends.
- Analyzed data from various sources to generate insights into customer behavior and segmentation.
- Assisted in creating prototypes for new web pages and features.
- Integrated APIs into websites to enable dynamic content delivery from third-party sources.
- Monitored analytics data to measure the effectiveness of website performance optimizations.
Office Lab Assistant
University of Kansas
Lawrence
06.2019 - 10.2022
- Tracked office stock and maintained inventory in neat and organized manner
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Properly handled hazardous waste materials to uphold safety regulations
- Reviewed orders and collected payments
- Assisted students in customizing designs and layout of their design projects
- Maintained data on printing outputs produced, supplies consumed, printing cost and equipment maintenance
- Answered phone calls daily and pleasantly welcomed the visitors.
Enrollment Advisor
University of Kansas
Lawrence
08.2021 - 08.2022
- Assisted students with filling out and submitting applications for admission.
- Counseled on educational paths and career plans, provided information about program resources, and signed individuals up for specific academic programs.
- Completed and processed applications for enrollment.
- Provided information about class options, educational materials, and available services.
- Assisted prospective students with the admissions process by providing detailed information on enrollment requirements, tuition costs, and financial aid options.
- Provided guidance on career planning options based on student interests and abilities.
- Scheduled meetings with faculty advisors for accepted students in order to discuss degree plans.
- Managed and updated student records.
IT Technician
University of Kansas
Lawrence
06.2020 - 12.2021
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Explained technology-related details in easy-to-understand terms to individuals.
- Updated software versions with patches and new installations to close security
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Maintained inventory records of IT equipment and supplies.
- Configured routers, switches and wireless access points for LANs and WANs.
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Adhered to strict security protocols to provide confidentiality of the data.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Vice President
ASSOCIATION OF INDIAN STUDENTS
Lawrence
09.2018 - 11.2020
- Solicited donations from local businesses encouraging community wide event support
- Design collateral promoting events campus wide
- Collaborate with International student organizations to promote all groups' events, encouraging cross cultural communication
- Attended monthly meetings to voice concerns, opinions and ideas
- Crafted and monitored internal control system
- Determined performance goals and offered tactics for achieving milestones.
- Developed and executed strategic plans to support the vision of the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Student Peer Advisor
UNIVERISTY OF KANSAS
Lawrence
07.2020 - 10.2020
- Helped students develop achievable educational career plans and assisted with creating class schedules
- Fielded in-person, telephone and email inquiries from students and staff
- Helped staff conduct student orientations and special events
- Monitored student progress by discussing educational goals, grades and performance
- Assisted students with accessing individual records and transcripts for diverse needs
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Participated in various training programs related to student advising.
- Met regularly with faculty members to discuss best practices in providing student support services.
Customer Service
KU MEMORIAL UNION
Lawrence
09.2018 - 11.2019
- Applied proactive and resourceful nature to create pleasant guest experiences
- Restocked condiments and drink station supplies to provide customer satisfaction
- Kept team on track by assigning and supervising activities and giving constructive feedback
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and maintained exceptional customer service standards.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Information Technology
University of Kansas
Skills
- Database Management
- Data Exports
- Business Requirements Gathering
- Appointment Scheduling
- Paperwork Processing
- Account Updating
- Data Entry
- Microsoft Excel
- Problem-Solving Abilities
- Strong Problem Solver
- Adaptive Team Player
- Positive and Professional
- Technical Support
- Customer Service-Oriented
- Patient scheduling
- Insurance verification
- Report generation
- Records management
- Healthcare communication
- Team coordination
- Customer service
- Effective communication
- HIPAA compliance
- Office administration
- Medical billing
- Scheduling management
- Crisis prevention intervention (CPI)
- Diagnostic services monitoring
- Multitasking capacity
Websites
Hobbies and Interests
- Painting
- Hiking
- Playing Pickeball
References
References available upon request
Languages
- Hindi
- Urdu
- English
- Kashmiri
Timeline
Outpatient Coordinator
Cottonwood Springs
03.2024 - Current
Data Analyst Intern
RUF.AI
04.2023 - 03.2024
Enrollment Advisor
University of Kansas
08.2021 - 08.2022
Student Peer Advisor
UNIVERISTY OF KANSAS
07.2020 - 10.2020
IT Technician
University of Kansas
06.2020 - 12.2021
Office Lab Assistant
University of Kansas
06.2019 - 10.2022
Vice President
ASSOCIATION OF INDIAN STUDENTS
09.2018 - 11.2020
Customer Service
KU MEMORIAL UNION
09.2018 - 11.2019
Some College (No Degree) - Information Technology
University of Kansas
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