Aron Janabajal
Redrock Supervisor / System Analyst
Macao,Macao
Summary
With 12 years of experience in food and beverage at a casino hotel and a background in logistics, I am seeking a full-time position that will provide professional challenges and allow me to utilize my interpersonal, time management, and problem-solving skills. As a detail-focused System Analyst, I possess expertise in data warehousing, process validation, and business needs analysis. I am dedicated and hard-working, with a proven track record of meeting customer needs, improving processes, and exceeding expectations in team environments. My strong communication and task prioritization skills enable me to handle multiple projects with a high degree of accuracy.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
4
4
Certificates
Work History
Redrock Supervisor/ System Analyst
Galaxy Hotel Casino
Macau
04.2015 - Current
- Responsible for providing food cost reports and forecast analysis within the Food & Beverage outlets, culinary production and beverage areas and overall support for the Redrock purchasing system.
- Responsible for developing and implementing Standard Operating Procedure (SOPs) for my work, to ensure consistency, quality and efficiency in our process.
- Manage user access in system to ensure that security protocols are followed and sensitive information is protected.
- Developed and updated tracking spreadsheets for process monitoring and reporting. Maintained database systems to track and analyze operational data and its integrity.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Maintained compliance with company policies, objectives, and communication goals.
System Specialist / Analyst
Galaxy Hotel Casino
Macau
08.2013 - 04.2015
- Managed overall IT infrastructure of Food and Beverage department, including hardware, networks, and security.
- Monitored and maintained all systems to ensure they were up and running and performing at optimal levels.
- Developed and implemented policies and procedures to ensure security and integrity of data.
- Resolved system issues in timely and efficient manner.
- Worked with management to develop and implement reports to track and analyze food and beverage performance.
- Created various Excel documents to assist with pulling metrics data and presenting reports to stakeholders for concise explanations of best placement for needed resources.
- Created Standard Operating Procedures (SOPs) to guide users and management in use of system.
- Trained employees in use of Micros and Shiji system, overseeing onboarding process and verifying trainee competence.
Senior Service Agent
Galaxy Hotel Casino
Macau
04.2011 - 07.2013
- Making sure to carry out all duties in accordance with the task and description with reference to established rules and policies by the company while displaying enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista Supervisor
The Coffee Bean & Tea Leaf
Quezon City
08.2009 - 08.2010
- Ensure that store policies and procedures are followed by team members, while taking care of customer's needs and meeting target sales of company.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Team Leader - Logistics
Maersk Global Service Centre
Ortigas
09.2007 - 10.2008
- Lead and facilitate account team activities to ensure successful delivery of all agreed responsibilities; Office administration and supervision of overall performance of team in line with goals and direction set forth by Senior Management, which include Logistics, Personnel Management, Office Management, Productivity and Safety of team.
Senior Documentation Associate
Maersk Global Service Centre
Ortigas
06.2005 - 08.2007
- To handle daily Maersk Logistics processes in effective and efficient manner ensuring that individual objectives are achieved and all deliverables are met.
Documentation Associate
Maersk Global Service Centre
Ortigas
06.2003 - 06.2005
- Performed daily operation of assigned clients and countries in assigned job function and ensure that GSC IOP is followed in strict adherence.
Education
BS Computer Science - Computer Programming
AMA Computer University
Quezon City 06.1999 - 03.2002
BS Computer Management - Computer And Information Sciences
Colegio De San Juan De Letran
Intramuros Manila 06.1998 - 03.1999
Skills
Data-driven decision making
Accomplishments
- Awarded with the Galaxy Star of the Month Feb 2012 for excellence in Customer Service.
Certification
Assertive Training Program - The Mentor Group
Timeline
Redrock Supervisor/ System Analyst
Galaxy Hotel Casino
04.2015 - Current
System Specialist / Analyst
Galaxy Hotel Casino
08.2013 - 04.2015
Senior Service Agent
Galaxy Hotel Casino
04.2011 - 07.2013
Barista Supervisor
The Coffee Bean & Tea Leaf
08.2009 - 08.2010
Assertive Training Program - The Mentor Group
10-2007
Team Leader - Logistics
Maersk Global Service Centre
09.2007 - 10.2008
Effective Business Writing - Guthrie Jensen Consultants to Management
07-2007
Performance Appraisal System in Action - Ateneo De Manila University
12-2006
Senior Documentation Associate
Maersk Global Service Centre
06.2005 - 08.2007
People Handling Skills - Ateneo De Manila University
04-2005
Documentation Associate
Maersk Global Service Centre
06.2003 - 06.2005
BS Computer Science - Computer Programming
AMA Computer University
06.1999 - 03.2002
BS Computer Management - Computer And Information Sciences
Colegio De San Juan De Letran
06.1998 - 03.1999
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