IRFAN ARIF
Carpi
Summary
Proven After Sales Service Specialist with a track record of enhancing customer satisfaction and streamlining processes at Emmegi Spa. Leveraged analytical skills and IT proficiency to improve service quality and efficiency. Excelled in customer relationship management and technical troubleshooting, demonstrating exceptional communication skills and a methodical approach.
Adept communicator of product and service utilities with adaptive messaging techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Ambitious professional eager to add invaluable skills to any project by applying in-depth knowledge of techniques. Offers a diverse set of skills honed over nearly 10 years in the service department.
Overview
9
9
years of professional experience
Work History
After Sales Service Specialist
Emmegi Spa
04.2023 - Current
- Installation, testing and programming of automatic machines, work centers, in company and at international customer's sites.
- Remote technical assistance and customer care.
- Collaboration with technical office and production house, proposals for process improvements with
aim of increasing quality and efficiency. - Collaboration with colleagues in carrying out assigned tasks.
- Management of assigned workload while maintaining calm and balance.
- Planning of work activities in compliance with required deadlines.
- Distribute tasks to individual team member and monitor progress against production deadlines.
- Enhanced customer satisfaction by addressing and resolving complex issues in timely manner.
- Search for customer satisfaction through high level of attention to service.
- Main tools for daily use: CRM (Customer relationship Management) 3D exploded views for spare parts, Documenta and Sap.
Service Travel Technician
CGT Logistica Sistemi SPA
01.2020 - 04.2023
- Diagnosis/troubleshooting of forklifts, including multi-brand ones. Electric and/or thermal fronts; forklifts from
warehouse, such as pallet trucks, lifts, reach trucks, order pickers and trilateral trucks. - Intervene promptly following calls for technical assistance, not only on forklifts elevators, but also lifting platforms/aerial platforms, compactors for cardboard and nylon, terminal tractors and AGV (Automatic guided vehicles) with aid of well equipped van.
- Analysis of priorities and critical issues with aim of promptly and/or in advance identifying best solutions with coordinators to carry out daily tasks, while ensuring excellent work pace.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained quality assurance and customer satisfaction objectives.
- Update of maintenance log book on every product.
Electromechanical Maintenance Technician
Seta (Società Emiliana Trasporti Autofiloviari)
08.2017 - 12.2019
- Electromechanical maintenance worker in the workshop of public transport service local vehicles.
- Use of diagnostic tools to analyze the causes of malfunction.
- Installation and removal of mechanical, electrical and electronic components of machinery and
systems, equipment and adjustment of devices. - Ordinary and extraordinary maintenance, from servicing and replacement of discs and pads to replacement
compressed air and hydraulic hoses, troubleshooting etc.. - Valve adjustment on methane and diesel engines during annual routine maintenance.
- Participated in cross-functional teams to troubleshoot complex issues in production equipment, enhancing collaboration between departments.
Mechanical Maintenance Technician
Quanta SPA
02.2017 - 08.2017
- A temporary employment agency.
- Beginner mechanic maintenance assistant.
- Ordinary maintenance on coaches/buses for local public transport (Seta spa).
- Cleaning of radiators in summer period on all vehicles, servicing (replacement of engine and hydraulic oil,
transmission and any filters, greasing, etc.) - General knowledge of differences between different machinery, PACCAR engines, ZF transmissions,
DAF etc.. - Improved equipment reliability by conducting regular preventative maintenance procedures and identifying potential mechanical issues.
Apprentice Auto Electrician
La Carpi SRL
09.2016 - 12.2016
- INTERNSHIP during training course as an car Electrician.
- Repairs of car breakdowns following searches for car anomalies.
- Use of specialized Fiat and Lancia diagnosis computers.
- Read and interpreted technical documentation such as drawings and diagrams.
- Performed semi-skilled and skilled work under direction of fully qualified auto electrician.
Apprentice Car Repairer/Mechanical Technician
Autotecnica Di Di Sisto Saverio
03.2016 - 04.2016
- INTERNSHIP during training course as an car Mechanic
- Multi-brand generic car service
- Use of TEXA diagnostic computers and search for
- Anomalies/faults.
- Replacing discs and pads.
Apprentice Car Mechanic
Limidi Auto
07.2015 - 09.2015
- Car mechanic in authorized Fiat workshop.
- Ordinary maintenance such as servicing, discs, pads and tire replacement.
Education
Professional Qualification Cars Electrician
E.D.S.E.G Città Dei Ragazzi
Modena12.2017
Professional Qualification Mechanic/Car Repairer
E.D.S.E.G Città Dei Ragazzi
Modena12.2016
Technical/Professional Diploma (Not Finished): Bus
Antonio Meucci State Commercial Institute
Carpi06.2015
Technical/Professional Diploma (Not Finished): IT
Leonardo Da Vinci Industrial Technical Institute
Carpi06.2013
Skills
- Analytical skills with logical approach and
methodical in troubleshooting - Customer relationship management for
after-sales troubleshooting - Excellent IT skills
- Excellent manual skills, precision and good
personal organization - Understanding electrical, plumbing, pneumatic and diagrams
reading technical drawing
- Operating principles of EOBD systems,
CANBUS, ABS, ESP - Working autonomy, operational precision and
flexibility - Skilled use of PC and Office applications such as Excel, Word and PowerPoint
- Communication and relational skills
Languages
Urdu
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
After Sales Service Specialist
Emmegi Spa
04.2023 - Current
Service Travel Technician
CGT Logistica Sistemi SPA
01.2020 - 04.2023
Electromechanical Maintenance Technician
Seta (Società Emiliana Trasporti Autofiloviari)
08.2017 - 12.2019
Mechanical Maintenance Technician
Quanta SPA
02.2017 - 08.2017
Apprentice Auto Electrician
La Carpi SRL
09.2016 - 12.2016
Apprentice Car Repairer/Mechanical Technician
Autotecnica Di Di Sisto Saverio
03.2016 - 04.2016
Apprentice Car Mechanic
Limidi Auto
07.2015 - 09.2015
Professional Qualification Cars Electrician
E.D.S.E.G Città Dei Ragazzi
Professional Qualification Mechanic/Car Repairer
E.D.S.E.G Città Dei Ragazzi
Technical/Professional Diploma (Not Finished): Bus
Antonio Meucci State Commercial Institute
Technical/Professional Diploma (Not Finished): IT
Leonardo Da Vinci Industrial Technical Institute
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