Arafat Sakine Akko
Kansas City
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
The University Of Health System
04.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Process Assistant
Amazon
04.2023 - 01.2024
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Service Cashier
McDonald's
06.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science -
Mcc Community College
05.2027
High School Diploma -
East High School
05.2023
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Client Relationship Building
- Scheduling appointments
- Customer Engagement
- Word Processing
Languages
French
Native or Bilingual
Timeline
Patient Service Representative
The University Of Health System
04.2024 - Current
Process Assistant
Amazon
04.2023 - 01.2024
Customer Service Cashier
McDonald's
06.2021 - 07.2022
Associate of Science -
Mcc Community College
High School Diploma -
East High School
Similar Profiles
Samantha BrewerSamantha Brewer
Administrative Assistant at Colorado State University Veterinary Health SystemAdministrative Assistant at Colorado State University Veterinary Health System
Valerie DeJohnValerie DeJohn
Phlebotomist at University Hospital Health SystemPhlebotomist at University Hospital Health System
Kimberly CookKimberly Cook
Physical Therapist at University Hospitals Health SystemPhysical Therapist at University Hospitals Health System