April Mae Dadios
3154 Alpen Rose Ct Apt. A St. Louis
Summary
Results-driven shift leader dedicated to delivering exceptional guest experiences while meeting financial objectives. Skilled in managing daily operations, resolving customer issues, and optimizing inventory processes to minimize waste and enhance service quality. Strong focus on training staff to uphold hospitality standards and improve overall performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
3880 MO-141, Arnold
12.2024 - Current
- Deliver exceptional Guest experiences and contribute to achieving financial targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Coordinated kitchen activities with front-of-house staff for seamless service.
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new team members on customer service and food preparation standards.
- Managed inventory levels, ordering supplies to meet operational needs efficiently.
- Supervised daily operations of restaurant, ensuring smooth workflow and service quality.
River City Casino Cashier/Attendant Food & Beverage
PENN Entertainment
01.2023 - 07.2024
- Processed cash transactions efficiently and accurately for gaming activities.
- Managed customer inquiries and provided exceptional service to guests.
- Maintained accurate records of financial transactions throughout shifts.
- Balanced cash drawers at the end of each shift to ensure accuracy.
- Processed customer transactions, including cash and credit payments.
Production Line Operator
Zoltek
08.2022 - 12.2022
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Performed hand-finishing of final products after assembling parts for items.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Prioritized tasks to meet personal and team production targets.
- Monitored inventory and notified the supervisor about low stock items to obtain more supplies necessary for the production process.
- Inspected the assembly line to confirm proper operation.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
MOD Assembler
Major Custom Cable
09.2021 - 08.2022
- Assemble MOD copper cables such as 66/110 Blocks, Audio Analog, DB and I/O cables and adapters, Ethernet Patch cables, HDMI, Modular Jacks and patch Panels, Telco, and Video analog
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions, and meet deadlines.
- Inspected completed products to encourage quality and adherence to company standards.
Unit Technician
Landmark Hospital
01.2021 - 04.2021
- Direct Patient Care (Critical Patient Care) under the supervision of a Registered Nurse
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Performed diagnostic tests and reported results to healthcare providers.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Monitored patients during surgeries and identified specific response patterns.
- Evaluated patient histories and medical records for accuracy and completeness.
Patient Care Technician, Emergency Department
Mercy Hospital
12.2019 - 08.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds, and patient care equipment to other rooms, adhering to necessary safety precautions.
- Delivered high-quality care to patients in a hospital facility
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Facilitated personal hygiene management, feeding, and ambulation.
- Documented patient information and care activities in the electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed the directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.
Housekeeping 1
Southeast Hospital
04.2019 - 12.2019
- Maintained clean, comfortable environments in commercial buildings through vacuuming, window cleaning, and dusting, ensuring guest comfort.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted and organized laundry items to streamline management and improve operational efficiency.
- Worked with the front desk to respond promptly to all guest requests.
- Engaged with guests to identify room requirements and amenities, enhancing overall satisfaction.
Flex Merchandiser/Sales Associate Part Time
Macy's
01.2019 - 04.2019
- Engaged with customers to foster lasting relationships and enhance loyalty.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating products and verifying stock availability across multiple locations.
- Solved customer challenges by offering relevant products and services.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Verified products appeared at the correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on the floor.
- Executed store resets to optimize layout for special promotions and seasonal updates.
- Collaborated with the sales team to identify and fulfill customer needs.
- Updated pricing and signage to complete product displays and educate customers.
- Prepared merchandise for the sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Established relationships with vendors to secure competitive pricing and discounts.
Cashier Part Time
JCPenny
02.2019 - 03.2019
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Used a POS system to enter orders, process payments, and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
Sales Associate Part Time
Old Navy
01.2019 - 03.2019
- Sales: Processing transactions, upselling, and cross-selling
- Provided customer service by greeting customers, answering questions, and offering product information, enhancing overall shopping experience.
- Maintained tidy sales floor and processed transactions, actively supporting achievement of sales targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Presented new promotions to customers, enhancing their shopping experience.
- Customer relations: Developing relationships with customers, asking for referrals, and responding to complaints
- Training: Participating in training sessions to learn about products and sales techniques
- Store operations: Managing inventory, restocking, and maintaining store cleanliness
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Reported issues to the supervisor promptly to ensure resolution.
- Fostered customer loyalty and retention through delivery of exceptional shopping experiences.
Education
Bachelor of Arts - Political Science
La Salle University
Philippines10-2009
Some College (No Degree) - Health Care, Patient Care Technician
Southeast Hospital/Mercy College of Nursing And Health Sciences
Cape Girardeau, MissouriSkills
- Guest experience
- Team supervision
- Customer complaint resolution
- Staff training
- Inventory management
- POS transaction processing
- Food safety standards
- Performance metrics
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Customer relationship management
Certification
Servsafe Certification
- Food Protection Manager Certification Examination - 4/3/2025-4/3/2025
- Certificate #27185555
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Shift Leader
Panda Express
12.2024 - Current
River City Casino Cashier/Attendant Food & Beverage
PENN Entertainment
01.2023 - 07.2024
Production Line Operator
Zoltek
08.2022 - 12.2022
MOD Assembler
Major Custom Cable
09.2021 - 08.2022
Unit Technician
Landmark Hospital
01.2021 - 04.2021
Patient Care Technician, Emergency Department
Mercy Hospital
12.2019 - 08.2020
Housekeeping 1
Southeast Hospital
04.2019 - 12.2019
Cashier Part Time
JCPenny
02.2019 - 03.2019
Flex Merchandiser/Sales Associate Part Time
Macy's
01.2019 - 04.2019
Sales Associate Part Time
Old Navy
01.2019 - 03.2019
Bachelor of Arts - Political Science
La Salle University
Some College (No Degree) - Health Care, Patient Care Technician
Southeast Hospital/Mercy College of Nursing And Health Sciences