April Summers
Carl Junction
Summary
Experienced, organized team leader with a proven track record of building positive rapport, inspiring trust, and guiding teams towards the achievement of organizational goals. Skilled in facilitating collaboration across departments and working seamlessly with co-management and top-level leadership. Recognized as an excellent trainer and mentor, consistently empowering team members to reach their full potential.
Overview
8
8
years of professional experience
Work History
WFS RESOLUTION COORDINATOR
Walmart.com
08.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
WFS SENIOR RESOLUTION COORDINATOR
Walmart.com
10.2022 - 08.2023
- Handled day-to-day customer contact via phones, chat, and emails.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
BOUTIQUE OWNER
Wickedly Sarcastic Boutique
01.2018 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Content Moderator
Alorica
05.2022 - 12.2022
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Responded to and engaged with customers on social media pages to promote products and services.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
MATERIAL HANDLER
TESLA MOTORS
01.2017 - 01.2018
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
Education
Associate of Science - Business Management
University of Phoenix
01.2026
High School Diploma -
Churchill County Adult Ed
01.2010
Skills
- De-escalation techniques
- Time management abilities
- Adaptability and Flexibility
- Self Motivation
- Effective communication
- Teamwork and Collaboration
- Performance monitoring
- Organizational Skills
- Work assignment delegation
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Team building
- Adaptability and Flexibility
Timeline
WFS RESOLUTION COORDINATOR
Walmart.com
08.2023 - Current
WFS SENIOR RESOLUTION COORDINATOR
Walmart.com
10.2022 - 08.2023
Content Moderator
Alorica
05.2022 - 12.2022
BOUTIQUE OWNER
Wickedly Sarcastic Boutique
01.2018 - Current
MATERIAL HANDLER
TESLA MOTORS
01.2017 - 01.2018
High School Diploma -
Churchill County Adult Ed
Associate of Science - Business Management
University of Phoenix
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