Anya White
St. Peters,MO
Summary
Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Lou Fusz Ford
03.2023 - Current
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Handle all Rental vehicles and reservations.
Swim Instructor
Foss Swim School
11.2022 - 03.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Floor Associate
Aldi
08.2022 - 02.2023
- Make sure store is always stocked and clean.
- Locate merchandise and suggest suitable options.
- Coordinated restocking of sales floor with current merchandise and arranged signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts for customers.
Hallwalker/Substitute Teacher
DuBray Middle School
07.2021 - 06.2022
- Worked with classroom teacher and special class teacher to continue student education and reinforce concepts.
- Used positive reinforcement to support student environments and promote learning.
- Collaborated with classroom teacher and substitute teacher by teachers based on student needs and trusted performance.
- Implemented proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Made sure students were acting appropriately in hallways.
Floor Associate/Framer
Michaels
09.2017 - 09.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and arranged signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts for customers.
- Made sure the store was always clean and organized.
Teachers Assistant
Doodledee
09.2020 - 11.2020
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Organized classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Assisted in developing student-led after-school program to teach children about community service and volunteering.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers to create lesson plans and materials.
- Prepared lesson materials, visuals and digital presentations to supplement lesson plans.
- Planned and prepared meals for students.
- Made sure the classroom was always clean.
Education
Bachelor of Science - Criminology
Maryville University of Saint Louis
St. Louis, MO05-2027
Bachelor of Arts - Criminal Justice And Criminology
Lindenwood University
St. Charles, MO05.2023
Associate of Arts - Criminal Justice
St Charles Community College
City Of Saint Peters, MO05-2022
Skills
- People Skills
- Communications Strategies
- Effective Conflict Resolution Skills
- Helping Skills
- Hardworking
- Dedicated
- Goal oriented
- Customer service
- Problem-solving
Certification
- First Aid/CPR Certified
Timeline
BDC Service Representative
Lou Fusz Ford
03.2023 - Current
Swim Instructor
Foss Swim School
11.2022 - 03.2023
Floor Associate
Aldi
08.2022 - 02.2023
Hallwalker/Substitute Teacher
DuBray Middle School
07.2021 - 06.2022
Teachers Assistant
Doodledee
09.2020 - 11.2020
Floor Associate/Framer
Michaels
09.2017 - 09.2021
Bachelor of Science - Criminology
Maryville University of Saint Louis
Bachelor of Arts - Criminal Justice And Criminology
Lindenwood University
Associate of Arts - Criminal Justice
St Charles Community College
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