Antonette Brick-Roth
St Louis
Summary
Compassionate Social Services Specialist known for high productivity and efficient task completion. Specialize in case management, crisis intervention, and community outreach, ensuring comprehensive support for clients. Excel in communication, empathy, and problem-solving to navigate complex situations with ease. Committed to delivering impactful services that foster positive outcomes in challenging environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Social Service Specialist
State Of Missouri
Saint Louis
12.2024 - Current
- Collaborated with multidisciplinary teams to address complex cases.
- Advocated for clients' rights and access to necessary services.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Coordinated services with community organizations and stakeholders.
- Conducted intake interviews to gather client information and eligibility.
- Provided information about available resources and programs to clients.
- Documented case notes and maintained accurate client records.
Security Officer
Garda Security
Saint Louis
08.2025 - 01.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms, incidents, and emergencies on-site.
- Assisted in enforcing company policies and safety regulations effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Sales Associate
The Dollar Tree
Saint Louis
08.2011 - 10.2015
- Assisted customers in selecting merchandise and providing style recommendations.
- Managed inventory levels and organized stockroom for efficient product access.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store presentation by arranging displays and ensuring cleanliness throughout the store.
- Handled customer inquiries and resolved issues promptly to enhance service quality.
- Greeted customers warmly, creating a welcoming shopping environment for all visitors.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Old Navy
Saint Louis
08.2006 - 09.2009
- Assisted customers in selecting merchandise and providing style recommendations.
- Managed inventory levels and organized stockroom for efficient product access.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Maintained store presentation by arranging displays and ensuring cleanliness throughout the store.
- Greeted customers warmly, creating a welcoming shopping environment for all visitors.
- Participated in product training sessions to stay informed about new arrivals and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Social Sciences
Alverno College
Milwaukee, WI 09.1996 - 05.2002
Skills
- Case management
- Community outreach
- Client advocacy
- Resource coordination
- Documentation standards
- Crisis intervention
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Interpersonal skills
- Time management
- Referral networking
- Empathy development
- Documentation proficiency
- Client assessment
- Team collaboration
Accomplishments
- Assessor of the month of August
Timeline
Security Officer
Garda Security
08.2025 - 01.2026
Social Service Specialist
State Of Missouri
12.2024 - Current
Sales Associate
The Dollar Tree
08.2011 - 10.2015
Sales Associate
Old Navy
08.2006 - 09.2009
Bachelor of Science - Social Sciences
Alverno College
09.1996 - 05.2002