Antonesha Minor
St Louis
Summary
Dynamic Shift Manager with a proven track record at Auntie Anne's Pretzels, enhancing customer satisfaction and team performance through effective leadership and interpersonal skills. Excelled in staff training, inventory control, and problem-solving, achieving significant improvements in workplace safety and service quality. Skilled in cash handling and fostering a positive work environment, demonstrating a commitment to excellence and employee development.
Overview
3
3
years of professional experience
Work History
Shift Manager
Auntie Anne's Pretzels
03.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
Sales Associate
Palmetto Moon
07.2023 - 12.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Crew Member
Target
01.2023 - 08.2023
- Collaborated with team members to complete orders.
- Assisted other team members to .
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
Wendy's
01.2022 - 09.2022
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
Education
Highs -
Mccluernorth Highschool
Florissant, MO05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Hiring and recruiting
- Sales strategies
Timeline
Shift Manager
Auntie Anne's Pretzels
03.2024 - Current
Sales Associate
Palmetto Moon
07.2023 - 12.2023
Crew Member
Target
01.2023 - 08.2023
Crew Member
Wendy's
01.2022 - 09.2022
Highs -
Mccluernorth Highschool
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