Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Carter

Kansas City

Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. A history of consistently meeting and exceeding sales targets. Reliable team player and strong communicator. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Overview

8
8
years of professional experience

Work History

Instacart Shopper

Instacart
11.2019 - 08.2020
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Picker Packer

Jet.Com Inc.
12.2016 - 03.2017
  • Promoted delivery efficiency by accurately labeling and organizing containers.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Completed more than 50 orders each day with efficient picking and packing of shipments.
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Protected materials during transport by correctly assembling boxes and crates.
  • Scanned packages and boxes and moved to loading dock for shipment.

Crew Member

Chipotle
11.2015 - 06.2016
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Followed standardized procedures for issuing cash refunds.
  • Entered all sales into cash register to record purchases.
  • Maintained top-notch client servicing standards and overall satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support.
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Janitorial Services

4m Building Solutions
05.2015 - 09.2015
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Worked on team of 4 staff members to service 6 bathrooms/cubicals daily.
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
  • Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Maintained daily facility operations.

Restaurant Crew Member

McDonald's
10.2012 - 05.2013
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Operated as full-service food provider in mcdonalds establishment by taking orders, preparing meals and collecting payments.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
  • Processed payments and counted change to complete transactions.

Education

High School Diploma -

Ruskin High School
Kansas City, MO
05.2013

Skills

  • Retail merchandising
  • Order fulfillment
  • OSHA requirements knowledge
  • Team development
  • Excellent time management
  • Customer assistance
  • Product and service sales
  • Refunds and exchanges
  • Order taking
  • Cash register operations
  • Customer relations
  • Product promotions
  • Bagging and packaging
  • Identification checks
  • Basic math skills
  • Credit card processing
  • Product restocking
  • Cash handling
  • Coupons and gift cards
  • Maintaining store appearance
  • Cash register systems
  • Multi-tasking ability
  • Store merchandise stocking
  • Cleaning and sanitizing

Timeline

Instacart Shopper

Instacart
11.2019 - 08.2020

Picker Packer

Jet.Com Inc.
12.2016 - 03.2017

Crew Member

Chipotle
11.2015 - 06.2016

Janitorial Services

4m Building Solutions
05.2015 - 09.2015

Restaurant Crew Member

McDonald's
10.2012 - 05.2013

High School Diploma -

Ruskin High School

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Antoinette Carter