Antania Ballard

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Streamlined sales process, reducing time from lead to close.
• Exceeded sales targets through effective planning and goal setting.
• Fostered collaborative environment, sharing best practices among sales team.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Conducted detailed market analysis to guide development of sales strategies.
• Implemented CRM tools to track customer interactions and sales progress.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Maintained inventory of repair supplies and ordered parts.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
• Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
• Followed detailed repair and maintenance procedures for consumer products.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
• Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
• Expanded technical knowledge through continuous education in industry developments and trends.
• Enhanced customer satisfaction by providing timely and efficient repair services.

•.unloading trucks

• sorting and stocking merchandise off pallet jacks

• maintaining the sales floor

• ensuring a clean and organized environment, while also assisting customers.

providing excellent customer service, promoting and selling merchandise, assisting in daily store operations, and maintaining store standards while upholding company policies.