Ansel Boyd
Springfield
Summary
Results-driven Operations Manager with expertise in problem-solving, team leadership, and customer service. Proven track record in enhancing guest satisfaction and fostering collaboration among team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Chick-fil-A
Springfield, MO
12.2015 - Current
- Fostered a culture of teamwork and collaboration among team members, resulting in improved morale and retention rates.
- Facilitated interviews and training for new hires to ensure operational excellence and to meet business requirements.
- Supervised operations staff and kept team members compliant with company policies and procedures.
- Handled problematic guests to assist lower-level team members and maintain excellent guest relations.
- Empowered team members to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced guest satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with guests to build connections and nurture relationships.
- Tracked team member attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
No Degree - Civil Engineering
College of The Ozarks
Hollister, MONo Degree - Business Administration And Management
Missouri State University
Springfield, MOHigh School Diploma -
Parkview High School
Springfield, MO05-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
- Communication
Certification
- Servsafe Certification
Timeline
Operations Manager
Chick-fil-A
12.2015 - Current
No Degree - Civil Engineering
College of The Ozarks
No Degree - Business Administration And Management
Missouri State University
High School Diploma -
Parkview High School