Annie L. Chandler
Kansas City
Summary
Over ten years of experience in hospitality and customer service, consistently achieving high standards in fast-paced environments. Expertise in quick service, customer satisfaction, and experience recovery, ensuring memorable interactions for clients. Proficient in managing front desk operations, including customer inquiries, appointment scheduling, and record maintenance. Proven track record of enhancing office processes and creating welcoming atmospheres while effectively multitasking.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
Ruby Receptionists
Kansas City
02.2022 - Current
- Delivered high-quality call management for thousands of businesses.
- Generated profit for clients by connecting with potential customers.
- Recorded detailed messages, scheduled interviews, and managed voicemail for 300 callers daily.
- Maintained friendly disposition during diverse client interactions.
- Navigated complex call directories to ensure efficient service.
Front Desk Agent
Courtyard by Marriott at Briarcliff
Kansas City
03.2018 - 02.2022
- Directed and managed calls for all departments, ensuring effective communication.
- Utilized multitasking skills to handle high-volume calls and guest requests efficiently.
- Sold and managed reservations while negotiating competitive business rates.
- Tracked booking statistics and occupancy using Microsoft Excel, Word, and Fosse.
- Delivered exceptional customer service recovery to enhance guest experiences.
- Ensured compliance with safety and health regulations across hotel operations.
- Provided detailed information about local attractions and unique aspects of KC area.
- Educated guests on hotel amenities and services to improve satisfaction.
Bartender / Server
Olive Garden Italian Restaurant
Kansas City
11.2013 - 12.2017
- Boosted drink sales through tailored recommendations and exceptional service.
- Maintained cleanliness and sanitation of bar and cafe, ensuring inviting atmosphere.
- Accommodated diverse guest needs to create personalized experiences.
- Utilized NCR, POS, and Kiosk systems to enhance operational efficiency.
Hostess
Cracker Barrel Old Country Store
Tiffany Springs
04.2010 - 11.2013
- Managed wait list during peak business hours to optimize guest seating efficiency.
- Directed calls for management, ensuring timely responses to inquiries and issues.
- Scouted and arranged tables for large groups, special occasions, or guests with unique requirements.
Education
Associate of Arts -
Metropolitan Community College
Kansas City, MO05-2024
High School Diploma -
North Kansas City High School
Kansas City05.2013
Bachelor of Science -
University of Missouri-Kansas City
Kansas City, MOSkills
- Customer service and support
- Complaint resolution
- Reservation and appointment management
- Conference coordination
- Multi-line phone operation
- Email and fax management
- Typing proficiency
- Microsoft Office Suite
Certification
- Olive Garden March Madness 2015 – Highest wine sales in the district
- Cracker Barrel Old Country Store Employee of the Month for January 2013
- MCC Maple Woods Dean’s List – spring, summer, fall of 2020 & winter of 2021
References
- Kelly Wilborn, Assistant Manager at Courtyard by Marriott at Briarcliff, 816-442-3926
- Reba Carney, Guest Services Supervisor for Courtyard by Marriott at Briarcliff, 816-841-2358
- Stephen Bagley, General Manager at Olive Garden Italian Restaurant, 816-468-7540
Timeline
Virtual Receptionist
Ruby Receptionists
02.2022 - Current
Front Desk Agent
Courtyard by Marriott at Briarcliff
03.2018 - 02.2022
Bartender / Server
Olive Garden Italian Restaurant
11.2013 - 12.2017
Hostess
Cracker Barrel Old Country Store
04.2010 - 11.2013
Associate of Arts -
Metropolitan Community College
High School Diploma -
North Kansas City High School
Bachelor of Science -
University of Missouri-Kansas City
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