Dynamic leader with proven team leadership experience and exceptional organizational skills, honed at Southeast Missouri State University. Excelled in customer relations and financial cash oversight, driving operational excellence. Skilled in critical thinking and technical proficiency, adept at fostering positive environments.
Overview
3
3
years of professional experience
Work History
Student Resident Assistant
Southeast Missouri State University
08.2024 - Current
Collaborated with fellow Resident Assistants to create a safe, inclusive living environment for all residents.
Organized social activities that promoted engagement within the residential community, including movie nights, game nights, and holiday celebrations.
Facilitated emergency response efforts as needed, ensuring the safety of all residents during crisis situations.
Established strong rapport with residents through consistent availability, empathetic listening, and proactive problem-solving skills.
Managed conflicts effectively by mediating disputes between roommates or neighbors with an unbiased approach towards resolution.
Bartender
Olive Garden Restaurant
02.2024 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Retail Sales Associate
Old Navy
03.2022 - 01.2024
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Assistant Manager
Culvers
10.2021 - 01.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Finance
Southeast Missouri State University
Cape Girardeau, MO
05-2025
Skills
Strategic Task Assignment
Customer Relations
Financial Cash Oversight
Professional Conduct
Clear and effective communication
Time management
Critical thinking
Technical Proficiency
Organizational skills
Team Leadership Experience
Timeline
Student Resident Assistant
Southeast Missouri State University
08.2024 - Current
Bartender
Olive Garden Restaurant
02.2024 - Current
Retail Sales Associate
Old Navy
03.2022 - 01.2024
Assistant Manager
Culvers
10.2021 - 01.2022
Bachelor of Science - Finance
Southeast Missouri State University
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