Summary
Overview
Work History
Education
Skills
References
References
Work Availability
Timeline
Generic
Anna Thornton

Anna Thornton

Kansas City

Summary

I am exceptionally astute to Office Administration Operations and Project Management Leadership and Event planning Advanced computer knowledge. Proficient MS software and programming: Excel, PowerPoint, Outlook, Access, One Note, Project, Publisher, Word and Visio. In addition, Google Workspace, Google suite (Docs, Sheets and Slides), Slack, Google Teams, Salesforce, “in the Cloud” (SaaS), HubSpot, Jira, Basecamp, Python, Java, JavaScript, Adobe photoshop, illustrator, Visual Studio Code, HTML, CSS, WordPress, Zendesk, Salesforce, Zoom, Webex, Skype, GoToMeeting, ShipStation, Google Meet & Google Drive HR coordination, onboarding process, Budgeting, Financial analysis, Invoicing, General ledger, Vendor management, Inventory, Ethics & Compliance Solutions, Health & Safety Compliance, ecommerce, Payroll, Cash flow process, Paylocity, QuickBooks, Paychex, LivePlan, Xero & Wave Excellent interpersonal abilities, written and verbal communication skills. Familiarity with the healthcare sector. Medical terminology, medical office support, facility management, client services and team support Patient/ Customer Care with recognized strengths in escalated Account Maintenance and resolution, Creative Problem Solving, Implementing proactive procedures generating the most variable outcome, demonstrates working developments to prepare and update documents, processes, manuals, reports, packets and presentation materials. Fostering client relationships while maintaining a high level of discretion and confidentiality. Familiar with HIPPA and OSHA regulations Customer driven focused with emphasis with business-to-business collaboration and sales, result producing and development planning

Overview

21
21
years of professional experience

Work History

Sales Development Manager

Vital Records Control Inc.
Kansas City
06.2024 - Current
  • Coached, developed and motivated team to achieve revenue goals.
  • Conducted competitive analysis to inform strategic decisions and positioning.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Negotiated contracts with vendors, suppliers, partners, and customers.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Drafted proposals for prospects in response to their requests for information.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Coordinated with marketing team to develop promotional materials and campaigns.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Supported sales team members to drive growth and development.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Collaborated with internal teams for successful execution of projects.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Resolved customer complaints regarding sales and service.
  • Created presentations to attract new business opportunities.
  • Collaborated with marketing team members to design promotional materials.
  • Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
  • Researched target markets to understand the needs of current and potential customers.
  • Developed and executed strategic business plans to achieve revenue and growth targets.
  • Oversaw regional and local sales managers and staff.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
  • Optimized operational processes to improve efficiency and effectiveness in business development activities.
  • Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Managed budgets and resources efficiently to maximize return on investment.
  • Delivered presentations to senior management and stakeholders to report on progress and results.
  • Gained market share in new sales performance through aggressive team training.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Oversaw the development of business proposals and bids for new projects or contracts.
  • Facilitated training and development programs for sales and business development teams.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Directed and coordinated products, services and sales activities.
  • Conducted risk assessments for potential business ventures or strategies.
  • Developed and implemented strategies to increase sales and market share.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
  • Cultivated a culture of innovation and continuous improvement within the business development team.
  • Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
  • Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Provided training to sales staff on effective communication techniques when dealing with clients.
  • Collaborated with cross-functional teams including marketing, operations, finance.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Hair Restoration Specialist

Hollywood Hair Clinics & Co.
Kansas City
08.2008 - Current
  • Maintaining HIPAA, OSHA and State Board regulated work space for safety
  • Administrative office management and overall business operation
  • HR functionality
  • Marketing, social media, ecommerce management, shipments and tracking, product upsell, inventory, sales and bookkeeping
  • Client consultation
  • Team management

Medical Office Manager

Chira Chiropractic
Raytown
12.2011 - 02.2017
  • Medical office operations
  • Insurance verification, coding, filing and scheduling
  • Administrative duties
  • Medical building
  • Ordering medical supplies
  • Organizing medical records
  • Assisting the doctor

Sales Account Manager

Cardinal Health Pharmaceuticals
Kansas City
01.2004 - 03.2006
  • Account maintenance
  • Generating new leads, solicitation and campaigning
  • Developing tactical strategies to maintain client retention
  • Arranging drop ships, inventory and reports

Education

Some College (No Degree) - Medical Billing and Coding

University of Central Missouri
Warrensburg, MO

High School Diploma -

Missouri Cosmetology License -

Some College (No Degree) - JavaScript Coding/ Web Development

University of Central Missouri
Lee's Summit, MO

Skills

  • Advanced computer knowledge
  • Proficient in MS software
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • One Note
  • Project
  • Publisher
  • Word
  • Visio
  • Google Workspace
  • Google suite
  • Docs
  • Sheets
  • Slides
  • Slack
  • Google Teams
  • Salesforce
  • SaaS
  • HubSpot
  • Jira
  • Basecamp
  • Python
  • Java
  • JavaScript
  • Adobe Photoshop
  • Illustrator
  • Visual Studio Code
  • HTML
  • CSS
  • WordPress
  • Zendesk
  • Zoom
  • Webex
  • Skype
  • GoToMeeting
  • ShipStation
  • Google Meet
  • Google Drive
  • HR coordination
  • Onboarding process
  • Budgeting
  • Financial analysis
  • Invoicing
  • General ledger
  • Vendor management
  • Inventory
  • Ethics & Compliance Solutions
  • Health & Safety Compliance
  • Ecommerce
  • Payroll
  • Cash flow process
  • Paylocity
  • QuickBooks
  • Paychex
  • LivePlan
  • Xero
  • Wave
  • Excellent interpersonal abilities
  • Written communication skills
  • Verbal communication skills
  • Familiarity with the healthcare sector
  • Medical terminology
  • Medical office support
  • Facility management
  • Client services
  • Team support
  • Patient/ Customer Care
  • Account Maintenance
  • Resolution
  • Creative Problem Solving
  • Implementing proactive procedures
  • Document preparation
  • Processes
  • Manuals
  • Reports
  • Packets
  • Presentation materials
  • Fostering client relationships
  • Discretion
  • Confidentiality
  • Familiar with HIPAA
  • OSHA regulations
  • Customer driven focused
  • Business-to-business collaboration
  • Sales
  • Result producing
  • Development planning

References

References are available on request.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sales Development Manager

Vital Records Control Inc.
06.2024 - Current

Medical Office Manager

Chira Chiropractic
12.2011 - 02.2017

Hair Restoration Specialist

Hollywood Hair Clinics & Co.
08.2008 - Current

Sales Account Manager

Cardinal Health Pharmaceuticals
01.2004 - 03.2006

Some College (No Degree) - Medical Billing and Coding

University of Central Missouri

High School Diploma -

Missouri Cosmetology License -

Some College (No Degree) - JavaScript Coding/ Web Development

University of Central Missouri
Anna Thornton