ANNA SNODGRASS
Springfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Load Planner
Leon Cannon Logistics
06.2021 - Current
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Determined appropriate loads and practical delivery schedule for each vehicle type by balancing needs and availability of both drivers and clients.
- Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Customer Service Representative
3 Rivers Logistics
01.2021 - 06.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Communicated quickly and effectively with carriers to obtain accurate pickup and delivery information
- Utilized TMS software to keep up to date records on loads
Fresh Associate
Walmart
02.2019 - 01.2021
- Performed regular segment cycle counts and monthly inventory audits to maintain accurate records
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Blocked and faced products on displays and shelves in accordance with company policy
- Checked for outdated and overripe grocery items and removed from inventory
- Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
Customer Resolution Specialist
Black Hills Energy
05.2017 - 12.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Helped 60+ customers every day by approaching conversations with positive attitude and resolution
- Effectively communicated with customers about account changes, new service products or services and potential protection plan upgrades
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Entered customer interaction details in AS/400 style software to track requests, document problems and record solutions offered
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
Store Manager
Rue21
11.2015 - 06.2017
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Created work schedules according to sales volume and number of employees
- Oversaw, trained and encouraged associates, promoting culture of efficiency and performance
- Analyzed and interpreted store trends to facilitate planning
- Rotated merchandise and displays to feature new products and promotions
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Managed, hired and developed top talent to strengthen workflow and productivity
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed all aspects of store operations, including organization, maintenance and inventory functions
- Reported to district manager regarding all store and staff issues, financial goals and sales
Shift Lead
Walgreens
07.2006 - 11.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Trained and mentored new employees to maximize team performance
- Helped store management meet standards of service and quality in daily operations
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer questions and concerns
- Kept employees operating productively and working on task to meet business and customer needs
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Kept merchandise moving smoothly and accurately from stockroom to sales floor
Education
Some College - Marketing And Management
Arkansas Tech University
Russellville, ARSome College - Information Technology
Southern New Hampshire University
Hooksett, NHHigh School Diploma - undefined
Bentonville High School
Bentonville, AR05.2007
Skills
- Product Sales
- Monthly Audits
- Merchandising expertise
- Customer relationships
- Safety processes and procedures
- Inventory management
- Staff supervision
- Route development
- Carrier negotiation
- Freight coordination
Affiliations
Phi Mu Fraternity, Alumni, 01/01/09, Current
Timeline
Load Planner
Leon Cannon Logistics
06.2021 - Current
Customer Service Representative
3 Rivers Logistics
01.2021 - 06.2021
Fresh Associate
Walmart
02.2019 - 01.2021
Customer Resolution Specialist
Black Hills Energy
05.2017 - 12.2019
Store Manager
Rue21
11.2015 - 06.2017
Shift Lead
Walgreens
07.2006 - 11.2015
Some College - Information Technology
Southern New Hampshire University
High School Diploma - undefined
Bentonville High School
Some College - Marketing And Management
Arkansas Tech University
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