Anna M Bowman
Summary
Experienced hospitality worker with over 16 years of experience in restaurants, hotels, and bars. Proven ability to manage multiple types of departments within hotels and restaurants. Responsible, knowledgeable, prompt, and organized. Detail oriented and a pro active problem solver.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant Manager
Marriott International Inc.
07.2024 - Current
- Played a role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
- Increased staff efficiency through regular training sessions and performance evaluations.
- Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
- Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
- Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Introduced new menu items that boosted sales and attracted repeat clientele.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Artist/Coordinator
Heidi Stanley Designs
11.2016 - Current
- Create handpainted needlepoint canvases for shops and individuals throughout the United States
- Integrate social media platforms for the growth of sales
- Communicate directly with store owners and individuals for special orders
- Book nationwide trunk shows for each month of the year
- Remote
Receptionist/Coordinator
Kansas City Carriages
11.2016 - Current
- Take reservations for horse and carriage rides on The Plaza of Kansas City
- Assist leading horses onto trailers and taking them from the ranch into the city
- Help help riders with reservations on and off of their rides
- Working on site to sell walkup requests
- End of night breakdowns and books
- Seasonal
Bartender
Corner @ The JW Marriott
08.2014 - 10.2016
- Opened the restaurant and bar of the largest JW Marriott in the United States
- Created the setup behind both indoor and outdoor bars
- Prepare and serve beverages for clientele directly and through servers
- Maintaining stock
- Taking orders and serving food to guests
- Creating cocktail menus
- Preparation of all garnishes, syrups, and mixers
- Demonstrate the ability to multi task at a fast pace while ensuring superb customer service
- Handling the money and sales in order to do nightly books
- Maintained sanitation procedures and food safety guidelines
Bar Manager
Sagra
01.2014 - 07.2016
- Hiring and managing staff to provide excellent customer service
- Inventory
- Ordering and Receiving
- Handling customer complaints
- Introducing new concepts and cocktail recipes
- Orchestrate special events, private parties, and catering services
- Responsible for managing register receipt counts, bank deposits and weekly payroll
Lobby Lounge Bartender
The Four Seasons
03.2011 - 01.2014
- Provide5 star quality customer services to clientele
- Multitask at a very high speed to ensure efficient and friendly service
- Prepare and serve all drinks to the service well, and the bar guests
- Greet each guest promptly with a smile, eye contact, and menu
- Take every complaint or mistake immediately to a manager, no matter how minor
- Maintain a stocked bar throughout the shift
- Completing all opening and closing duties, including inventory and books
- The ability to be flexible in assisting other departments in the hotel if necessary
Bartender
Chaya Downtown
03.2008 - 10.2010
- Provide excellent customer service in an upscale environment
- Multitask in a high paced environment
- Hold a high standard of product knowledge, with a heavy focus on wine, sake, sushi, and French cuisine
- Nightly cleanup and books
Education
Missouri Western State College
Saint Joseph, MOSkills
- Complaint resolution
- Menu development
- Food and beverage operations
- Labor management
- Food presentation
- ABC standards
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Permaculture
Languages
Spanish
Professional Working
Timeline
Food and Beverage Assistant Manager
Marriott International Inc.
07.2024 - Current
Artist/Coordinator
Heidi Stanley Designs
11.2016 - Current
Receptionist/Coordinator
Kansas City Carriages
11.2016 - Current
Bartender
Corner @ The JW Marriott
08.2014 - 10.2016
Bar Manager
Sagra
01.2014 - 07.2016
Lobby Lounge Bartender
The Four Seasons
03.2011 - 01.2014
Bartender
Chaya Downtown
03.2008 - 10.2010
Missouri Western State College
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