Anna L. Richardson
Florissant,MO
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant and Receptionist
Interventional Pain Management
08.2019 - Current
- The critical role of being the first point of contact for patients. Greeting patients with a warm and friendly attitude, consistently demonstrating strong interpersonal skills. Multitask in a fast-paced environment, coupled with proficiency in medical office procedures and electronic health record systems. Prepare examination rooms, maintain cleanliness, and ensure optimal stocking of necessary supplies. Take and record vital signs, and patient history, and conduct basic laboratory test.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supervised daily operations of medical team, ensuring efficient patient flow and high-quality care.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Medical Assistant
Arthritis Center
09.2016 - 08.2019
- Responsible for preparing examination rooms, ensuring they are meticulously clean and well-stocked with necessary supplies. They greeted and assisted patients, taking and recording vital signs, patient history, and other pertinent medical information. Collaborating closely with healthcare professionals, administering medications and injections under their guidance, and performing basic laboratory tests, crucial administrative responsibilities. Managed patient records, scheduled appointments, and handled phone calls, demonstrating strong organizational skills and attention to detail. Took an active role in patient education, providing information on treatment plans, medications, and follow-up care to ensure patients are well-informed and supported throughout their healthcare journey.
- Conducted routine patient assessments, documenting vital signs and medical histories accurately for provider review.
- Assisted healthcare providers with patient examinations, ensuring efficient workflow and care delivery.
- Managed patient scheduling and appointment coordination, optimizing clinic operations and reducing wait times.
Server
Cugino’s
05.2009 - 08.2016
- Responsible for greeting and seating customers in a professional and friendly manner. Took accurate food and beverage orders, and ensured timely delivery to tables. Assisted with creating daily specials and promotional ideas to maintain and gain new guests. Processed payments and handled cash transactions accurately. Assisted in the opening and closing duties to support restaurant operations.
Education
Diploma of General Studies -
Hazelwood West High School
Certification - Medical Assistant
Midwest Institute
Skills
- Exceptional customer-focused mindset with a history of cultivating and maintaining strong client relationships Dedicated to understanding customer needs and delivering solutions that exceed expectations Highly adaptable to changing environments and able to thrive in fast-paced, dynamic settings Quickly to learn and apply new skills, technologies, and industry knowledge Proficient in Microsoft Word, Excel, and Outlook Also, proficient in software systems such as Greenway, EPIC, and Medgen Formal understanding of ICD and CPT codes
- HIPAA compliance
- Vital signs monitoring
- Scheduling and appointment management
- Staff oversight
- Medical office administration
- Patient education and counseling
- Patient care coordination
- Electronic health records management
- Clinical flow management
Certification
Medical Assistant
Timeline
Lead Medical Assistant and Receptionist
Interventional Pain Management
08.2019 - Current
Medical Assistant
Arthritis Center
09.2016 - 08.2019
Server
Cugino’s
05.2009 - 08.2016
Certification - Medical Assistant
Midwest Institute
Diploma of General Studies -
Hazelwood West High School