Summary
Overview
Work History
Education
Skills
Timeline
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Anna Hood

Springfield

Summary

Dynamic professional with a proven track record in customer service and employee training at McDonald's. Skilled in team leadership and problem-solving, I excel in developing training programs that enhance performance and foster continuous improvement. Committed to motivating team members and ensuring operational excellence in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Crew Trainer

McDonald's
10.2022 - 04.2025
  • Trained new crew members on operational procedures and safety protocols.
  • Assisted in maintaining high standards of food safety and cleanliness.
  • Supported management in scheduling shifts to optimize team performance.
  • Provided guidance to team members on customer service best practices.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Receptionist

Ozarko Tire Corporate Office
01.2021 - 10.2022
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Assisted in resolving customer inquiries, enhancing overall client satisfaction.
  • Maintained accurate records of incoming and outgoing correspondence using office management software.
  • Coordinated communication between departments, facilitating efficient information flow.
  • Monitored inventory levels of office supplies, placing orders as necessary to maintain adequate stock.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Crew Member

Little Caesars Pizza
02.2019 - 01.2021
  • Delivered exceptional customer service, ensuring satisfaction and retention.
  • Operated point-of-sale systems efficiently, processing transactions accurately.
  • Maintained cleanliness and organization of work areas, adhering to safety standards.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Assisted in inventory management by restocking supplies and conducting audits.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Bachelor of Science - Clinical Laboratory Science

Missouri State University
Springfield, MO
05-2028

Skills

  • Customer service
  • Employee training
  • Team leadership
  • Cash handling
  • Continuous improvement
  • Motivational skills
  • Continuous development
  • Training documentation
  • Problem-solving

Timeline

Crew Trainer

McDonald's
10.2022 - 04.2025

Receptionist

Ozarko Tire Corporate Office
01.2021 - 10.2022

Crew Member

Little Caesars Pizza
02.2019 - 01.2021

Bachelor of Science - Clinical Laboratory Science

Missouri State University

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Anna Hood