Anna Hood
Springfield
Summary
Dynamic professional with a proven track record in customer service and employee training at McDonald's. Skilled in team leadership and problem-solving, I excel in developing training programs that enhance performance and foster continuous improvement. Committed to motivating team members and ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
10.2022 - 04.2025
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining high standards of food safety and cleanliness.
- Supported management in scheduling shifts to optimize team performance.
- Provided guidance to team members on customer service best practices.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Receptionist
Ozarko Tire Corporate Office
01.2021 - 10.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in resolving customer inquiries, enhancing overall client satisfaction.
- Maintained accurate records of incoming and outgoing correspondence using office management software.
- Coordinated communication between departments, facilitating efficient information flow.
- Monitored inventory levels of office supplies, placing orders as necessary to maintain adequate stock.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Crew Member
Little Caesars Pizza
02.2019 - 01.2021
- Delivered exceptional customer service, ensuring satisfaction and retention.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained cleanliness and organization of work areas, adhering to safety standards.
- Collaborated with team members to optimize workflow and enhance productivity.
- Assisted in inventory management by restocking supplies and conducting audits.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Clinical Laboratory Science
Missouri State University
Springfield, MO05-2028
Skills
- Customer service
- Employee training
- Team leadership
- Cash handling
- Continuous improvement
- Motivational skills
- Continuous development
- Training documentation
- Problem-solving
Timeline
Crew Trainer
McDonald's
10.2022 - 04.2025
Receptionist
Ozarko Tire Corporate Office
01.2021 - 10.2022
Crew Member
Little Caesars Pizza
02.2019 - 01.2021
Bachelor of Science - Clinical Laboratory Science
Missouri State University