Anna Hood
Springfield
Summary
Dynamic professional with a proven track record in customer service and employee training at McDonald's. Skilled in team leadership and problem-solving, I excel in developing training programs that enhance performance and foster continuous improvement. Committed to motivating team members and ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
528 S Glenstone
10.2022 - 04.2025
- Trained new crew members on operational procedures and safety protocols.
- Assisted in maintaining high standards of food safety and cleanliness.
- Supported management in scheduling shifts to optimize team performance.
- Provided guidance to team members on customer service best practices.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Receptionist
Ozarko Tire Corporate Office
West Plains, MO
01.2021 - 10.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Assisted in resolving customer inquiries, enhancing overall client satisfaction.
- Maintained accurate records of incoming and outgoing correspondence using office management software.
- Coordinated communication between departments, facilitating efficient information flow.
- Monitored inventory levels of office supplies, placing orders as necessary to maintain adequate stock.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Crew Member
Little Caesars Pizza
West Plains, MO
02.2019 - 01.2021
- Delivered exceptional customer service, ensuring satisfaction and retention.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained cleanliness and organization of work areas, adhering to safety standards.
- Collaborated with team members to optimize workflow and enhance productivity.
- Assisted in inventory management by restocking supplies and conducting audits.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Clinical Laboratory Science
Missouri State University
Springfield, MO05-2028
Skills
- Customer service
- Employee training
- Team leadership
- Cash handling
- Continuous improvement
- Motivational skills
- Continuous development
- Training documentation
- Problem-solving
Timeline
Crew Trainer
McDonald's
10.2022 - 04.2025
Receptionist
Ozarko Tire Corporate Office
01.2021 - 10.2022
Crew Member
Little Caesars Pizza
02.2019 - 01.2021
Bachelor of Science - Clinical Laboratory Science
Missouri State University