Anna Haire
St.Charles
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Texas Roadhouse
12.2023 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Customer Service Representative
Lalo Salon
07.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Customer Service Specialist
Beauty Brands Salon & Spa
08.2022 - 09.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Lead Cashier
Manninos Market
08.2021 - 08.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
Education
Bachelor - Criminology
Lindenwood University
Saint Charles, MO05-2028
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Task delegation
- Staff training
- Upselling strategies
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
Lalo Salon
07.2024 - 01.2025
Lead Hostess
Texas Roadhouse
12.2023 - Current
Customer Service Specialist
Beauty Brands Salon & Spa
08.2022 - 09.2024
Lead Cashier
Manninos Market
08.2021 - 08.2022
Bachelor - Criminology
Lindenwood University
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