Anna Abrah
Fort Leonard Wood
Summary
ENERGETIC PERSONALITY WTH EXCELLENT CUSTOMER SERCIVE TALENTS.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration and management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
2
2
years of professional experience
Work History
United Health Care Call Agent
Spherion Staffing
04.2022 - 06.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- MAKING OUTBOUND CALL TO SENIORS PATIENT FOR PATIENT ASSESMENT AND ALSO TRANSFERRING THE CALL TO PHARMACIST TO DISCUSS ABOUT THEIR MEDICATION AND REFILL.
Bank of America Customer Service Representative
TTEC
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ordered debit card replacement for customers
Education
Master of Science - Public Administration
Colorado Technical University
Colorado Springs, CO11.2024
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
Skills
- Policy Analysis: Expertise in evaluating public policies and assessing their impacts
- Research and Data Collection: Proficient in conducting research, data collection, analysis, and interpretation
- Public Administration: Strong understanding of government structures, decision-making, and public sector management
- Strategic Planning: Skilled in developing and implementing strategic plans for public programs
- Communication: Strong written communication skills, including policy recommendation and report writing
- Budgeting and Finance: Knowledgeable in budgeting processes, fiscal policy, and financial analysis
- Leadership and Teamwork: Experience with leadership principles and effective teamwork dynamics
- Project Management: Capable of planning, organizing, and managing projects effectively
- Policy Recommendation: Skilled in developing well-supported policy recommendations
- Microsoft Office Suite: Proficient in MS Word, Excel, PowerPoint, and data management tools
- Adaptability and Willingness to Learn: Demonstrated ability to adapt and eagerness to learn new skills
- Data Gathering
- Resolving issues
- Gathering information
- Goal-Oriented
- Quality Assurance
- Quality Control
- FLEUNCY IN BILUINGUAL LABGUAGE
Languages
FR
Native or Bilingual
Timeline
United Health Care Call Agent
Spherion Staffing
04.2022 - 06.2022
Bank of America Customer Service Representative
TTEC
10.2020 - 01.2021
Master of Science - Public Administration
Colorado Technical University
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