Aniya McClain-Hill
Columbia
Summary
Experienced individual in customer service and hospitality with two years of experience as a Courtesy Clerk and Grocery Clerk. Giving customers the best experience as possible and being quick with solutions when a customer is not satisfied with their products.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Tiger Car Wash/ Club Car Wash
02.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Team Member
Level Up Entertainment
02.2023 - Current
- Check customers out at register
- Provide them with customer support
- Restock merchandise
- Take customers orders on register
- Bring customers food when done
- Contributed to team success by completing jobs quickly and accurately
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Developed strong cooperative relationships with coworkers and managers
- Addressed and resolved customer complaints in polite and professional manner
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
Grocery Clerk
HyVee Foods
02.2022 - 02.2023
- Individual in customer service and hospitality
- Two years of experience, Clerk giving customers the best experience as possible and being quick with solutions when a customer is not satisfied with their items
- Pleasantly greeted customers and provided prompt and courteous service
- Assisted customers by finding items quickly to boost store satisfaction rates
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
- Removed trash, swept and mopped floors for professional appearance
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Stocked shelves and organized merchandise displays for easy retrieval
- Communicated with customers and staff politely and professionally to uphold store standards
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience
- Retrieved items for customers and verified prices
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Addressed customer complaints and concerns, providing mutually beneficial solutions
Courtesy Clerk
Hy-Vee Food Store
02.2022 - 02.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Returned unwanted items to correct store locations and restocked shelves
- Collected more than fifteen shopping carts from parking lot daily and cleaned and dried soiled and wet carts
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom
- Assisted customers with large purchases by carrying items to vehicles
- Helped customers take merchandise out of store and loaded items into vehicles
- Restocked and organized merchandise in front lanes
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty
- Exhibited high energy and professionalism when dealing with clients and staff
Trainee
Andy's Frozen Custard
11.2021 - 01.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
- Washed, peeled and cut fruits and prepared ice creams in advance to save time on food preparation
- Prepared Custard for serving
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
- Shadowed senior team members to learn all related jobs and tasks
- Attended training courses to build understanding of processes, techniques, and industry
Education
Associates - General Studies
Moberly Area Community College
ColumbiaBachelors - Criminal Justice
Columbia College
Columbia, MOHigh School Education -
Rock Bridge Sr. High School
Columbia, MO05.2024
Skills
- Communication skills
- Coaching New Hires
- Food Safety Understanding
- Purchasing Procedures
- Setting Production Goals
- Price Checking
- Customer Transactions
- Sanitizing Requirements
- Safety Standards
- Willingness to Learn
- Blocking Freezers and Coolers
- Sweeping and Mopping
- Team Contribution
- Heavy Lifting
- Bagging Groceries
- Storing Daily Deliveries
- Sanitizing Procedures
- Product Location
- Product Purchasing
Timeline
Sales Consultant
Tiger Car Wash/ Club Car Wash
02.2024 - Current
Team Member
Level Up Entertainment
02.2023 - Current
Grocery Clerk
HyVee Foods
02.2022 - 02.2023
Courtesy Clerk
Hy-Vee Food Store
02.2022 - 02.2023
Trainee
Andy's Frozen Custard
11.2021 - 01.2022
Associates - General Studies
Moberly Area Community College
Bachelors - Criminal Justice
Columbia College
High School Education -
Rock Bridge Sr. High School
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