Anita Stolin
Ballwin
Summary
Dynamic Client Relationship Consultant with a proven track record at US Bank, excelling in customer relationship management and account optimization. Adept at enhancing performance through analytical thinking and effective communication, I consistently identify opportunities for cross-selling financial products, driving client satisfaction and loyalty. Fluent in English and Afrikaans, I thrive in diverse environments.
Overview
18
18
years of professional experience
Work History
Client Relationship Consultant
US Bank
Ellisville
09.2024 - Current
- Customer Service & Relationship Management: Greeting customers, addressing inquiries, resolving complaints, and building strong relationships with clients.
- Account Management: Opening and closing various types of accounts (checking, savings, etc.), managing account details, and processing deposits, withdrawals, and payments.
- Financial Services & Products: Advising customers on and selling banking products like loans, credit cards, and investments (CDs, money markets), and assisting with financial planning for goals like retirement or college.
- Compliance & Operations: Ensuring adherence to banking regulations, performing basic administrative duties, and potentially assisting with ATM transactions and night deposits.
- Sales and Referrals: Identifying opportunities to cross-sell financial products, and referring customers to specialists when their needs extend beyond personal banking services.
General Manager
Panda Express
St Louis
02.2019 - 09.2024
- Enhanced management effectiveness through recruitment, selection, orientation, training, coaching, and counselling of managers.
- Communicated values, strategies, and objectives while assigning accountabilities to improve performance.
- Developed incentives and fostered an environment encouraging open communication and feedback.
- Created educational opportunities to promote professional growth among staff members.
- Formulated strategic plans by analyzing technological and financial prospects, presenting assumptions, and recommending objectives.
- Monitored staff attendance based on schedules, adjusting server stations as needed for quality service.
- Maintained regular attendance in compliance with established standards critical for position success.
- Executed recruitment strategies across various locations to build a talented workforce that supports team growth.
Banquet Manager and Food and Beverage Manager
Great Wolf Lodge
Kansas City
10.2017 - 02.2019
- Hired, scheduled, and trained all banquet staff on service techniques and etiquette for various dining styles.
- Monitored staff performance, established performance requirements, and developed action plans to achieve goals.
- Supervised setup of function rooms, ensuring proper placement of linens, silverware, china, and glassware per event specifications.
- Communicated effectively with kitchen, service, and engineering teams to ensure timely execution and quality service during events.
- Oversaw cleanup of function rooms and managed breakdown and storage of equipment post-event.
- Processed payroll for events, calculating hours worked and distributing gratuities accordingly.
- Checked staff attendance against schedules and made necessary adjustments to server assignments for optimal service.
- Assisted servers and captains in executing events while maintaining quality standards.
Food and Beverage Supervisor
Great Wolf Lodge
Kansas City
08.2016 - 10.2017
- Assigned daily tasks to Lead Servers and restaurant staff for efficient operations.
- Provided administrative support to Food & Beverage department, including scheduling and payroll management.
- Developed communication channels with Supervisors across shifts to enhance restaurant operations.
- Ensured restaurants maintained cleanliness, sanitation, and proper setup throughout shifts.
- Engaged with Guests and Pack Members, delivering ongoing feedback for quality service.
- Assisted in overall restaurant operations, including transaction processing and food quality monitoring.
- Collaborated with Food & Beverage and Culinary Management to address Guest concerns promptly.
- Identified malfunctioning equipment and communicated repair needs to Manager.
Restaurant Manager
Nandos
Pretoria
07.2012 - 07.2016
- Enhanced management effectiveness through recruitment, selection, orientation, training, coaching, and discipline of managers.
- Communicated values, strategies, and objectives to align team goals with organizational vision.
- Planned, monitored, and appraised job results while developing incentives for performance improvement.
- Created a climate for open communication by encouraging sharing of information and opinions.
- Developed strategic plan by analyzing technological and financial opportunities while presenting key assumptions.
- Established plans and budgets to achieve subsidiary objectives while allocating resources effectively.
- Coordinated procurement, production, marketing, field, and technical services policies with corporate staff actions.
- Maintained quality service standards by attending workshops and participating in professional societies.
General Manager
King Pie
Louis Trichardt
06.2007 - 07.2012
- Directed and coordinated business activities related to production, pricing, sales, and distribution of products.
- Managed staff by preparing work schedules and assigning specific duties.
- Reviewed financial statements and performance data to assess productivity and identify areas for cost reduction.
- Established departmental policies, goals, and objectives in collaboration with board members and staff.
- Determined staffing requirements, overseeing hiring, training, and personnel processes.
- Monitored operations to ensure efficient service delivery within budget constraints.
Education
High School - Afrikaans, English, Geography, Biology, Hotel Management & Catering, Typing
Pietersburg High School
Polokwane, South Africa11.2003
Skills
- English fluent
- Afrikaans fluent
- Microsoft Office Suite
- Customer relationship management
- Account management
- Performance improvement
- Attention to detail
- Analytical thinking
- Process optimization
- Problem solving
- Communication skills
- Conflict resolution
Affiliations
- Hiking
- Travel
- Spending time outdoors
References
References available upon request.
Timeline
Client Relationship Consultant
US Bank
09.2024 - Current
General Manager
Panda Express
02.2019 - 09.2024
Banquet Manager and Food and Beverage Manager
Great Wolf Lodge
10.2017 - 02.2019
Food and Beverage Supervisor
Great Wolf Lodge
08.2016 - 10.2017
Restaurant Manager
Nandos
07.2012 - 07.2016
General Manager
King Pie
06.2007 - 07.2012
High School - Afrikaans, English, Geography, Biology, Hotel Management & Catering, Typing
Pietersburg High School
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