Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Anita Stolin

Ballwin

Summary

Dynamic Client Relationship Consultant with a proven track record at US Bank, excelling in customer relationship management and account optimization. Adept at enhancing performance through analytical thinking and effective communication, I consistently identify opportunities for cross-selling financial products, driving client satisfaction and loyalty. Fluent in English and Afrikaans, I thrive in diverse environments.

Overview

18
18
years of professional experience

Work History

Client Relationship Consultant

US Bank
Ellisville
09.2024 - Current
  • Customer Service & Relationship Management: Greeting customers, addressing inquiries, resolving complaints, and building strong relationships with clients.
  • Account Management: Opening and closing various types of accounts (checking, savings, etc.), managing account details, and processing deposits, withdrawals, and payments.
  • Financial Services & Products: Advising customers on and selling banking products like loans, credit cards, and investments (CDs, money markets), and assisting with financial planning for goals like retirement or college.
  • Compliance & Operations: Ensuring adherence to banking regulations, performing basic administrative duties, and potentially assisting with ATM transactions and night deposits.
  • Sales and Referrals: Identifying opportunities to cross-sell financial products, and referring customers to specialists when their needs extend beyond personal banking services.

General Manager

Panda Express
St Louis
02.2019 - 09.2024
  • Enhanced management effectiveness through recruitment, selection, orientation, training, coaching, and counselling of managers.
  • Communicated values, strategies, and objectives while assigning accountabilities to improve performance.
  • Developed incentives and fostered an environment encouraging open communication and feedback.
  • Created educational opportunities to promote professional growth among staff members.
  • Formulated strategic plans by analyzing technological and financial prospects, presenting assumptions, and recommending objectives.
  • Monitored staff attendance based on schedules, adjusting server stations as needed for quality service.
  • Maintained regular attendance in compliance with established standards critical for position success.
  • Executed recruitment strategies across various locations to build a talented workforce that supports team growth.

Banquet Manager and Food and Beverage Manager

Great Wolf Lodge
Kansas City
10.2017 - 02.2019
  • Hired, scheduled, and trained all banquet staff on service techniques and etiquette for various dining styles.
  • Monitored staff performance, established performance requirements, and developed action plans to achieve goals.
  • Supervised setup of function rooms, ensuring proper placement of linens, silverware, china, and glassware per event specifications.
  • Communicated effectively with kitchen, service, and engineering teams to ensure timely execution and quality service during events.
  • Oversaw cleanup of function rooms and managed breakdown and storage of equipment post-event.
  • Processed payroll for events, calculating hours worked and distributing gratuities accordingly.
  • Checked staff attendance against schedules and made necessary adjustments to server assignments for optimal service.
  • Assisted servers and captains in executing events while maintaining quality standards.

Food and Beverage Supervisor

Great Wolf Lodge
Kansas City
08.2016 - 10.2017
  • Assigned daily tasks to Lead Servers and restaurant staff for efficient operations.
  • Provided administrative support to Food & Beverage department, including scheduling and payroll management.
  • Developed communication channels with Supervisors across shifts to enhance restaurant operations.
  • Ensured restaurants maintained cleanliness, sanitation, and proper setup throughout shifts.
  • Engaged with Guests and Pack Members, delivering ongoing feedback for quality service.
  • Assisted in overall restaurant operations, including transaction processing and food quality monitoring.
  • Collaborated with Food & Beverage and Culinary Management to address Guest concerns promptly.
  • Identified malfunctioning equipment and communicated repair needs to Manager.

Restaurant Manager

Nandos
Pretoria
07.2012 - 07.2016
  • Enhanced management effectiveness through recruitment, selection, orientation, training, coaching, and discipline of managers.
  • Communicated values, strategies, and objectives to align team goals with organizational vision.
  • Planned, monitored, and appraised job results while developing incentives for performance improvement.
  • Created a climate for open communication by encouraging sharing of information and opinions.
  • Developed strategic plan by analyzing technological and financial opportunities while presenting key assumptions.
  • Established plans and budgets to achieve subsidiary objectives while allocating resources effectively.
  • Coordinated procurement, production, marketing, field, and technical services policies with corporate staff actions.
  • Maintained quality service standards by attending workshops and participating in professional societies.

General Manager

King Pie
Louis Trichardt
06.2007 - 07.2012
  • Directed and coordinated business activities related to production, pricing, sales, and distribution of products.
  • Managed staff by preparing work schedules and assigning specific duties.
  • Reviewed financial statements and performance data to assess productivity and identify areas for cost reduction.
  • Established departmental policies, goals, and objectives in collaboration with board members and staff.
  • Determined staffing requirements, overseeing hiring, training, and personnel processes.
  • Monitored operations to ensure efficient service delivery within budget constraints.

Education

High School - Afrikaans, English, Geography, Biology, Hotel Management & Catering, Typing

Pietersburg High School
Polokwane, South Africa
11.2003

Skills

  • English fluent
  • Afrikaans fluent
  • Microsoft Office Suite
  • Customer relationship management
  • Account management
  • Performance improvement
  • Attention to detail
  • Analytical thinking
  • Process optimization
  • Problem solving
  • Communication skills
  • Conflict resolution

Affiliations

  • Hiking
  • Travel
  • Spending time outdoors

References

References available upon request.

Timeline

Client Relationship Consultant

US Bank
09.2024 - Current

General Manager

Panda Express
02.2019 - 09.2024

Banquet Manager and Food and Beverage Manager

Great Wolf Lodge
10.2017 - 02.2019

Food and Beverage Supervisor

Great Wolf Lodge
08.2016 - 10.2017

Restaurant Manager

Nandos
07.2012 - 07.2016

General Manager

King Pie
06.2007 - 07.2012

High School - Afrikaans, English, Geography, Biology, Hotel Management & Catering, Typing

Pietersburg High School
Anita Stolin