Anita Heiniger
Webb City
Summary
Responsible professional with a versatile background in education and team leadership. Recognized for abilities to train, teach, and monitor performance while providing constructive feedback to support supervisors and promote team morale.
Overview
25
25
years of professional experience
Work History
Assistant Team Leader (Assistant Manager)
Chick Fill A
04.2022 - Current
- Supervise team members to ensure adherence to operational standards and quality service
- Train new staff on procedures, promoting consistency and efficiency in service delivery
- Train register operation, menu knowledge, and service excellence. I am the primary trainer at my location.
- Assist in managing inventory levels, ensuring stock availability for peak hours
- Implement process improvements that enhanced customer satisfaction and reduced wait times
- Display weekly survey results and educate Team Leaders and Team Members on areas in need of improvement
- Foster a positive work environment by encouraging teamwork and open communication among staff
- Monitor team productivity and provided regular progress reports to senior management, highlighting areas for improvement
- Practice guest retention procedures to handle escalated customer issues
- Complete performance evaluations for team members, setting clear expectations and providing constructive feedback that lead to enhanced productivity levels
- Delegate tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities
- Provide ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities
- Began training for the Team Leader (Manager) position: Additional training in money handling, conducting and documenting daily food quality and daily food safety inspections, and acquiring knowledge to place warehouse orders
Substitute Teacher
Joplin, Carthage, and Webb City Schools
03.2010 - 05.2012
- The majority of my Substitute Teaching took place with special needs students: Autism, Down Syndrome, and those with learning disabilities.
- Delivered engaging lessons to diverse student groups, fostering an inclusive learning environment
- Implemented classroom management techniques to maintain order and promote student participation
- Adapted instructional strategies based on individual student needs and learning styles
- Monitored student progress, providing feedback to support academic growth and development
- Utilized educational technology tools to enhance lesson delivery and student engagement
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised lunchroom and recess activities
Elementary School Teacher
Wheaton R3 School District
06.2005 - 06.2009
- Developed and implemented engaging lesson plans to enhance student learning outcomes
- Fostered a positive classroom environment promoting respect, collaboration, and inclusivity
- Utilized a variety of instructional strategies to accommodate diverse learning styles
- Assessed student progress through formative and summative evaluations to inform instruction
- Collaborated with parents and guardians to support student development and address concerns
- Integrated technology into lessons to promote interactive learning experiences for students
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly
- Established open communication and positive relationships with students, parents, peers, and administrative staff
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices
- Provided warm, supportive environment for developing academic, social, and emotional growth
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
- Participated in after-school tutoring programs, offering individualized support for students struggling academically
- Administered various reading tests and determined student reading levels based on assessment findings
- Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child
- Engaged in 9 professional development workshops, staying abreast of educational trends and best practices
- Initiated reading mentor program, pairing older and younger students to improve literacy skills
- Worked cooperatively with other teachers to plan curriculum goals, field trips, DARE activities, and special reward days
K-8 Music Teacher/Special Education Assistant
Westview C6 School District
08.2000 - 05.2001
- Taught Instrumental and Vocal music to grades K-8
- Assisted the Special Education Department 2 hours per day by providing accomodations and support to remedial students integrated in the regular classroom
- Worked cooperatively with the Special Education Teacher to develop IEP goals for individual students
- Developed engaging lesson plans to enhance student understanding of musical concepts
- Facilitated individual and group music instruction, fostering creativity and collaboration
- Implemented assessment strategies to evaluate student progress and adapt teaching methods
- Organized school-wide performances, showcasing student talent and promoting community engagement
Education
Bachelor of Science - Education
Missouri Southern State University
Joplin, MOSkills
- Caring
- Professional
- Communication
- Ability to teach
- Performance monitoring
- Motivational leadership
- Teamwork and collaboration
- Work planning
- Employee training
Timeline
Assistant Team Leader (Assistant Manager)
Chick Fill A
04.2022 - Current
Substitute Teacher
Joplin, Carthage, and Webb City Schools
03.2010 - 05.2012
Elementary School Teacher
Wheaton R3 School District
06.2005 - 06.2009
K-8 Music Teacher/Special Education Assistant
Westview C6 School District
08.2000 - 05.2001
Bachelor of Science - Education
Missouri Southern State University