Aniiyah Spencer
Florissant
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Pleasant personality coupled with talents in customer relations, record keeping and problem solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
St. Sophia Health and Rehabilitation
Hazelwood
09.2025 - Current
- maintaining a clean and orderly reception area, assisting with inquiries, coordinating with staff and management, and ensuring accurate information flow throughout the organization.
- Greeted visitors and directed them to appropriate departments for assistance.
- Managed multi-line phone system, routing calls to relevant staff members.
- Handled incoming mail and packages, distributing them to staff promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Customer Service Representative
MOHELA
St. Louis
09.2023 - 01.2024
- Federal student loans, bringing customers account back current, helping borrowers with their federal student loans and finding affordable monthly payment prices.
- Providing customers with information from the department of education.
- Assisted customers with inquiries regarding student loan accounts and payment options.
- Provided accurate information about loan servicing policies and procedures.
- Managed high-volume calls while maintaining quality service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
AAA
St. Louis
12.2021 - 08.2023
- Emergency roadside assistance.
- Taking calls getting members to safety and help on the way.
- Managing membership payments, updating/upgrading member's membership upon request.
- Managed dispatching operations using GPS tracking systems.
- Communicated with technicians to ensure timely arrival at service locations.
- Collaborated with emergency services for critical incidents requiring specialized support.
Customer Service Representative
Spectrum
Bridgeton
09.2020 - 03.2021
- Collaborated with team members to improve service delivery and customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Quiktrip Clerk
QuikTrip
Bridgeton
08.2019 - 08.2020
- Helping customers, cleaning ,make orders up to customers preference , making sure customers experience is 100% guaranteed
- Maintained inventory accuracy through regular stock checks and replenishment.
- Processed customer transactions efficiently at the point of sale.
- Handled cash management tasks, including balancing registers at shift end.
- Trained new staff on operational procedures and customer service techniques.
- Resolved customer complaints effectively to maintain high service standards.
Customer Service Representative
Client Services Inc.
St. Louis
11.2019 - 06.2020
- Obtain client information by answering phone calls, entering payments, persuading clients, Verifying information, collections, document calls as appropriate based on the clients needs , greet clients upon outgoing calls in a courteous and professional way
- Managed customer accounts to facilitate timely collections and payments.
- Utilized collection software to track account statuses and interactions.
- Communicated effectively with clients to resolve outstanding balances.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
Pharmaceutical Technician
Legacy
St. Louis
04.2019 - 11.2019
- Compounded medications following precise formulas and safety protocols.
- Assisted pharmacists in preparing prescriptions for patients and healthcare providers.
- Managed inventory levels to ensure timely availability of pharmaceutical products.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Processed medication orders accurately using pharmacy management software systems.
- Maintained inventory of pharmaceuticals, including receiving, storing and restocking drugs.
Customer Service Representative
Convergy
St. Louis
10.2018 - 06.2019
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Server
Denny's
Saint Charles
05.2018 - 01.2019
- Customer service, Cashier , Cook
Customer Service Representative
Taco Bell
Saint Charles
12.2017 - 03.2018
- Replenishing supplies and condiments maintaining inventory and taking orders maintaining cleanliness in food service areas and throughout the food establishment
Education
High school or equivalent -
Hazelwood East High School
St. Louis, MOSkills
- Customer service
- Computer skills
- Sales
- Food Service
- Data entry
- Communication Skills
- Microsoft PowerPoint
- Organizational skills
- Home Care
- Caregiving
- Phone etiquette
- Microsoft Word
- Time management
- Search engines
- Microsoft Excel
- Microsoft Office
- 40 WPM
- Appointment scheduling
- Problem resolution
- Team collaboration
- Professionalism
- Conflict resolution
- Oral and writing communication
- Attention to detail
- Call routing
Certification
Food Handler, food handler certificate
Additional Information - Special Skills
- Excellent oral and written communication skills
- Willing to take new challenges and work for long hours
- Good organizational skills
- Typing Speed: 40 WPM
- Verbal and written communication skills
- Familiar with Microsoft, Excel etc.
- Ability to accurately document and record customer/client information
- Teamwork and Leadership skills
- Excellent in problem solving
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Receptionist
St. Sophia Health and Rehabilitation
09.2025 - Current
Customer Service Representative
MOHELA
09.2023 - 01.2024
Customer Service Representative
AAA
12.2021 - 08.2023
Customer Service Representative
Spectrum
09.2020 - 03.2021
Customer Service Representative
Client Services Inc.
11.2019 - 06.2020
Quiktrip Clerk
QuikTrip
08.2019 - 08.2020
Pharmaceutical Technician
Legacy
04.2019 - 11.2019
Customer Service Representative
Convergy
10.2018 - 06.2019
Server
Denny's
05.2018 - 01.2019
Customer Service Representative
Taco Bell
12.2017 - 03.2018
High school or equivalent -
Hazelwood East High School