Aniecea Elemile
Branson,MO
Summary
Professional appliance management specialist with proven track record in overseeing appliance sales and service operations. Skilled in optimizing team performance, ensuring efficient workflow, and delivering high-quality customer satisfaction. Strong focus on team collaboration and adaptability to meet changing business needs. Reliable and results-driven with expertise in inventory management, staff training, and customer support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Appliance Supervisor
Lowes Home Improvment
01.2025 - Current
- Supervised daily operations of appliance repair team, ensuring timely and quality service delivery.
- Trained and mentored new staff on technical skills and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Conducted regular performance evaluations to maintain high standards of work quality.
- Managed a team of appliance specialists, ensuring top-notch customer assistance and product knowledge.
- Managed inventory control systems to ensure optimal stock levels for appliance parts.
- Led team meetings to discuss goals, challenges, and strategies for continuous improvement in service delivery.
- Complied with safety and OSHA regulations.
Lawn and Garden Department Supervisor
Lowes Home Improvment
01.2022 - Current
- Oversaw daily operations of lawn and garden department, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service techniques and product knowledge to enhance team performance.
- Implemented process improvements that streamlined operations, reducing wait times for customers in-store.
- Managed scheduling and staffing to align with peak sales periods, maximizing departmental efficiency.
- Developed promotional displays to drive sales and increase customer engagement within the department.
- Enhanced customer satisfaction by providing knowledgeable assistance in lawn and garden product selection.
- Promoted a positive work environment by recognizing staff achievements and fostering open communication among team members.
Fulfillment Lead
Lowe's Home Improvement
01.2022 - Current
- Fulfilling online pickup orders, delivery orders, and installation orders. Front-end customer service. Solving customer issues is a fast and friendly manner.
- Oversaw daily fulfillment operations, ensuring timely and accurate order processing.
- Trained and mentored team members on best practices for inventory management.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Managed scheduling and staffing to align with peak demand periods effectively.
- Analyzed fulfillment metrics to identify trends and drive corrective actions when necessary.
Assistant Manager
Sonic Drive-In
10.2019 - 12.2022
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff to improve service quality and operational efficiency.
- Developed standard operating procedures that increased workflow efficiency across the team.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skating Carhop
Sonic Drive-In
10.2018 - 09.2019
- Delivered prompt and accurate food service to customers in vehicle-based settings.
- Assisted in maintaining cleanliness and organization of service areas and equipment.
- Adapted quickly to changing customer demands during peak hours.
- Collaborated with team members to streamline order preparation and delivery processes.
- Ensured adherence to food safety standards while handling and serving products.
- Provided training and mentorship to new carhops on operational procedures.
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Courtesy Clerk
Smith's Food and Drug
06.2017 - 09.2018
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store areas to promote safety and efficiency.
- Operated cash register efficiently, processing transactions accurately for customer satisfaction.
- Collaborated with team members to restock shelves and ensure product availability.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Trained new staff on store policies, procedures, and customer service standards.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NV05.2016
Skills
- Order Fulfillment
- Team supervision
- Load & Unload
- Customer service
- Order Picking
- Technical training
- Pallet Jack
- Order fulfillment
- Warehouse Experience
- Shipping & Receiving
- Reach Truck
- Product knowledge
Certification
- Forklift Certified January 2022 to Present
Employee of the Month
Recieved "Employee of the Month" 3x since being employed.
Timeline
Appliance Supervisor
Lowes Home Improvment
01.2025 - Current
Lawn and Garden Department Supervisor
Lowes Home Improvment
01.2022 - Current
Fulfillment Lead
Lowe's Home Improvement
01.2022 - Current
Assistant Manager
Sonic Drive-In
10.2019 - 12.2022
Skating Carhop
Sonic Drive-In
10.2018 - 09.2019
Courtesy Clerk
Smith's Food and Drug
06.2017 - 09.2018
High School Diploma -
Cheyenne High School