Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Angelina Thomas

Bolivar

Summary

Dynamic and customer-focused professional with extensive experience at Wendy's Fast Food, excelling in problem-solving and relationship building. Proven ability to enhance customer satisfaction through effective communication and efficient order processing. Recognized for maintaining a clean environment and managing high-pressure situations while delivering exceptional service.

Overview

2
2
years of professional experience

Work History

Fast Food Cashier

Wendys Fast Food
03.2025 - Current
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Resolved customer complaints independently or with aid of supervisor.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Provided correct change to customers while following cash handling policies and procedures.

Fast Food Cashier

McDonald's Restaurant
03.2024 - 08.2024
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.

Wait Staff Member

Oseyos
09.2023 - 03.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.

Education

GED -

Otc
Springfield, MO
04-2025

Skills

  • Customer service
  • Punctual and reliable
  • Problem-solving
  • Listening and comprehension
  • Relationship building
  • Phone etiquette
  • Time management
  • Professionalism and courtesy
  • Conflict resolution techniques
  • Friendly and outgoing
  • Patience and empathy

Accomplishments

In the past few years I took the initiative to take myself out of a career limiting environment. By moving in with extended family since then. I have been able to complete my high school equivalency in eleven weeks.



Interests

I have been able to join the work force, but I am especially interested in the medical field enjoy helping people, and have a special interest in radiology

I feel starting as a receptionist would be a great introduction into the medical field

Timeline

Fast Food Cashier

Wendys Fast Food
03.2025 - Current

Fast Food Cashier

McDonald's Restaurant
03.2024 - 08.2024

Wait Staff Member

Oseyos
09.2023 - 03.2024

GED -

Otc

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Angelina Thomas