Angelica Rowe
Rushville
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Committed volunteer firefighter with experience in emergency response, fire control, and public safety education. Strengths include quick decision-making under pressure, physical stamina, and teamwork skills. Have contributed to safer communities through effective firefighting and life-saving efforts.
Overview
13
13
years of professional experience
Work History
Cashier
Stop and Go
Rushville
10.2022 - Current
- Updated and maintained databases with current information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
General Manager
Fazolis
Saint Joseph
09.2013 - 10.2019
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline through verbal and written warnings.
Education
EMT - EMT Basic
Buchanan County EMS
St. Joseph, MO 01.2026 - 07.2026
High School Diploma -
North Andrew High School
Rosendale, MO05-2013
Skills
- Payment Processing
- Customer Service
- Returns processing
- Cash Handling
- POS Systems
- Cash Register Operation
- Customer Assistance
Timeline
EMT - EMT Basic
Buchanan County EMS
01.2026 - 07.2026
Cashier
Stop and Go
10.2022 - Current
General Manager
Fazolis
09.2013 - 10.2019
High School Diploma -
North Andrew High School