Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Fernandez

Independence

Summary

Bilingual service-oriented professional with extensive experience at excelling in client relations and data entry. Proven ability to enhance customer satisfaction through effective communication and organization skills. Recognized for maintaining a welcoming environment and resolving issues promptly, contributing to a positive first impression and repeat business.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Doctors Office
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Sales Associate

Cricket Wireless
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Sherwin-Williams
09.2024 - 12.2024

Waitress S

Mexican Restaurants
07.1996 - 04.1997
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Cleaning Crew Member

School Specialty
02.1994 - 03.1996
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Emptied trashcans and transported waste to collection areas.

Education

High School Diploma - General Studies

Don Bosco Highschool
Kansas City, MO
05.2000

Skills

  • Fluent in Spanish & English
  • Highly organized and efficient
  • Data entry & documentation
  • Professional demeanour

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Cricket Wireless
09.2024 - Current

Sales Associate

Sherwin-Williams
09.2024 - 12.2024

Waitress S

Mexican Restaurants
07.1996 - 04.1997

Cleaning Crew Member

School Specialty
02.1994 - 03.1996

Receptionist

Doctors Office

High School Diploma - General Studies

Don Bosco Highschool

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Angelica Fernandez