Angelica Bower
Liberty
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
MOD Pizza
09.2017 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Shift Manager
Pizza Hut
01.2015 - 06.2015
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Liberty High Scool
Liberty, MOSkills
- Leadership and team building
- Operations management
- Team player
- Customer relationship management
Timeline
General Manager
MOD Pizza
09.2017 - Current
Shift Manager
Pizza Hut
01.2015 - 06.2015
Liberty High Scool
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