Angelica Bower
Liberty
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
MOD Pizza
Liberty, MO
09.2017 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Shift Manager
Pizza Hut
Liberty, MO
01.2015 - 06.2015
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Liberty High Scool
Liberty, MOSkills
- Leadership and team building
- Operations management
- Team player
- Customer relationship management
Timeline
General Manager
MOD Pizza
09.2017 - Current
Shift Manager
Pizza Hut
01.2015 - 06.2015
Liberty High Scool