Outreach and Enrollment Coordinator at Family Care Health Centers specializing in Medicaid enrollment and outreach strategy. Demonstrated success in increasing community awareness and conducting training sessions, utilizing bilingual skills to enhance patient communication. Detail-oriented with a strong track record in generating reports that support program success and compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outreach and Enrollment Coordinator
Family Care Health Centers
St Louis
09.2007 - 08.2025
Coordinated patient enrollment processes for healthcare services at Family Care Health Centers.
Assisted in developing outreach strategies to increase community awareness of services.
Facilitated training sessions for new staff on enrollment procedures and systems.
Managed Medicaid applications and eligibility determinations for clients.
Facilitated communication between clients and healthcare providers regarding coverage options.
Reviewed documentation for compliance with state Medicaid regulations and policies.
Assisted clients in navigating the complexities of Medicaid benefits and services.
Monitored changes in legislation affecting Medicaid programs and client eligibility requirements.
Conducted outreach activities to ensure that eligible individuals are aware of available benefits.
Prepared written reports related to program operations, such as statistical analysis or quality control reviews.
Medical Records Specialist
Family Care Health Centers
St Louis
09.2007 - 08.2025
Organized patient medical records for easy access and compliance with regulations.
Verified accuracy of medical information in electronic health record systems.
Trained new staff on best practices for handling medical records and data entry.
Assisted in audits by providing accurate records and supporting documentation as needed.
Adhered to HIPAA guidelines when handling protected health information.
Collected, filed, scanned, and retrieved confidential patient information.
Answered inquiries regarding the status of patient records or their availability.
Verified record copies before handing each over to check for and remove unnecessary details.
Provided training on the use of electronic health record systems to staff members.
Spanish Interpreter
Family Care Health Centers
St Louis
09.2007 - 08.2025
Assisted patients in navigating healthcare systems and resources effectively.
Maintained confidentiality of sensitive patient information during interactions.
Collaborated with medical staff to clarify terminology and procedures.
Adapted quickly to various medical specialties and emergency situations effectively.
Provided simultaneous interpretation for medical appointments, surgeries and consultations.
Interpreted complex medical terminology accurately between languages.
Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
Assisted healthcare workers by translating telephone conversations with patients and family members.
Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
Choice Project
Family Care Health Centers
St Louis
05.2010 - 05.2012
Coordinated study protocols and ensured compliance with regulatory guidelines.
Managed participant recruitment and maintained accurate records throughout studies.
Implemented best practices for data management and quality assurance consistently.
Educated women on various birth control options to empower informed decision-making.
Guided women in understanding diverse birth control methods to enhance reproductive health awareness.
Informed women about birth control choices, fostering informed decisions regarding reproductive health.