Angelia Ramsdell
Sullivan,MO
Summary
Dynamic Quality Assurance Analyst with a proven track record at PLZ Corp., enhancing QA processes and compliance. Expert in critical thinking and Microsoft Excel, I've significantly improved project alignment and stakeholder communication. Skilled in customer service and problem resolution, my approach has consistently elevated team performance and project success.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
PLZ Corp.
12.2023 - 12.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Laboratory Technician
Aero Metal Finishing
01.2019 - 10.2023
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Documented information by maintaining daily logs and equipment record books.
Customer Service Representative
ProClaims Billing
03.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Enhanced revenue recovery efforts by effectively negotiating payment plans with delinquent account holders, securing prompt payments while preserving client relationships.
Education
Bachelor of Science - Criminal Justice
Sanford Brown
Fenton, MO03-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Administrative support
- Prioritization
Timeline
Quality Assurance Analyst
PLZ Corp.
12.2023 - 12.2024
Laboratory Technician
Aero Metal Finishing
01.2019 - 10.2023
Customer Service Representative
ProClaims Billing
03.2016 - 01.2018
Bachelor of Science - Criminal Justice
Sanford Brown
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