ANGELIA LIGGINS
All
Summary
Results-driven Assistant Manager with expertise in team leadership, staff training, and operational efficiency. Committed to enhancing communication and fostering a positive work environment to drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
HEIGHTS FINANCE
Cape Girardeau, MO
01.2024 - Current
- Assisted in managing daily operations and ensuring adherence to company policies.
- Streamlined communication between departments to enhance operational efficiency.
- Monitored team performance and provided constructive feedback for improvement.
- Coordinated training sessions for new employees to foster skill development.
- Implemented process improvements that increased workflow productivity.
- Developed reports on financial performance and presented findings to senior management.
- Resolved customer inquiries and escalated issues to maintain service quality standards.
- Collaborated with cross-functional teams to support strategic business initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
SALES AND BILLING
ATT
Cape Girardeau, MO
10.2018 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
RICHLAND HIGH SCHOOL
ESSEX MO Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Customer rapport
- Sales strategies
- Staff development
- Strategic planning
Timeline
Assistant Manager
HEIGHTS FINANCE
01.2024 - Current
SALES AND BILLING
ATT
10.2018 - 01.2024
High School Diploma -
RICHLAND HIGH SCHOOL