Job Search Status
Open to workDesired start date: Immediately
Open To Work
Angelet O. Bradley
Florissant
Work Preference
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Senior Sales Representative
Bradley Inc.
02.2019 - Current
- Collaborated with real estate investors across Nevada, Dallas, California, and North Carolina.
- Developed and executed marketing strategies that drove sales and secured property acquisitions.
- Pursued opportunities to increase client sales and foster future business relationships.
- Assisted clients in locating investment properties throughout St. Louis city and county.
- Researched market areas to uncover optimal investment opportunities for clients.
- Conducted comparative analysis of pricing and home values based on location.
- Facilitated client engagement initiatives to promote company brand and products.
Sr. Sales Customer Care Rep.
Anthem Blue Cross/Blue Shield
11.2017 - 03.2019
- Ensured service delivery met contractual key performance indicators (KPIs) to maintain high customer satisfaction
- Listened attentively to customer needs and concerns, demonstrating empathy to build rapport and enhance customer experience
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work, including detailed notations on accounts.
- Participated in initiatives to enhance customer satisfaction and drive business performance
- Offer additional products and/or services
Licensed Realtor
Sandy Bender Realestate
St. Louis
05.2001 - 03.2017
- Delivered exceptional customer service during buying and selling processes to enhance client loyalty.
- Advised clients on market conditions, pricing, mortgages, legal requirements, and related matters.
- Facilitated negotiations between buyers and sellers, effectively representing client interests for favorable outcomes.
- Prepared essential documents, including contracts, agreements, statements, deeds, and leases.
- Coordinated with escrow companies, lenders, and home inspectors to ensure compliance with purchase agreements.
- Investigated clients' financial and credit statuses to assess eligibility for financing.
Education
Certificate of Technical Studies - Accounting/Business
O'Fallon Technical High School
St Louis, MO06-1979
Skills
- Customer relationship management
- Conflict resolution
- Product knowledge
- Customer engagement
- Problem solving
- Time management
- Brand representation
Timeline
Senior Sales Representative
Bradley Inc.
02.2019 - Current
Sr. Sales Customer Care Rep.
Anthem Blue Cross/Blue Shield
11.2017 - 03.2019
Licensed Realtor
Sandy Bender Realestate
05.2001 - 03.2017
Certificate of Technical Studies - Accounting/Business
O'Fallon Technical High School