Angela Baggett
Florissant
Summary
Skilled in the pharmacy retail profession with proven ability to handle regular daily tasks. Including not not limited to: Customer service satisfaction, tracking medications for customers, inventory management, and accurate updating of customer profiles. Teamwork driven in a fair fashion for less of a burn out with co workers. Able to accurately fill & dispense medications as needed. As well as strong typing skills at a fast and accurate pace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Florissant, Missouri, United States
08.2012 - Current
- Excellent Customer Service Skills.
- Always punctual for work ready to go.
- Caring and Understanding Customers needs/wants/
- Able to handle challenges to provide the results that are required for smooth outcomes.
- Dedicated, hard working, and considerate of others.
- Cashier experience for up to 14+ years at Shop N Save and Walgreens retail.
- Answered incoming phone calls, placed outgoing calls to assist in customer service prescription updates, and placed calls to providers/health workers to change medications to what is covered.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist with calculating dosage, filling prescriptions, and preparing medications with complete accuracy.
- Solved customer service inquiries, creating a deeper relation to patients so that hey would feel more welcomed to return.
- Keeping a clean and organized work environment to work more efficiently.
- Ingoing/Outgoing calls made or received to assist in what is covered by customer's tier level so that they can efficiently get their medications.
- Achieved a vaccination license to aid the pharmacist in being able to complete their tasks only they can do.
Education
High School Diploma -
Hazelwood West High
Hazelwood, MOSkills
- Pharmacy Practice
- Customer service
- Professional Phone Skills, Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
- Prescription filling
- New hire onboarding
- Data entry
- Supply restocking
- Insurance verification
- Drug inventory control, Drug safety
- Advanced math skills
Certification
Pharmacy Technician
Languages
English (Native or Bilingual)
Timeline
Pharmacy Technician
Walgreens
08.2012 - Current
High School Diploma -
Hazelwood West High